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cpanel license activation?

Discussion in 'General Discussion' started by silverbirch, Dec 1, 2010.

  1. silverbirch

    silverbirch Member

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    I went to update my website today using cpanel and it says server not licensed. Can anyone help with this please?
     
    #1 silverbirch, Dec 1, 2010
  2. javiercampos

    javiercampos Well-Known Member PartnerNOC

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    Location:
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    Could you indicate the exact error or attach a picture?
     
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    #2 javiercampos, Dec 1, 2010
  3. silverbirch

    silverbirch Member

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    Thank You for installing cPanel / WHM.


    This server is currently not licensed. Please contact the server administrator. Other services available on this server such as web services are likely functioning normally. (Cannot read license file)


    Once the license on this server is active, you will no longer see this message. If you have installed a license since loading this page, click here to reload.


    That's the message - I took a snapshot but can't work out how to insert it unfortunately.

    Thanks
     
    #3 silverbirch, Dec 1, 2010
  4. javiercampos

    javiercampos Well-Known Member PartnerNOC

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    Location:
    /tmp
    cPanel Access Level:
    Root Administrator
    That will appear in the file:

    /usr/local/cpanel/logs/license_log

    Like I would recommend applying the following command and enter the result

    /usr/local/cpanel/cpkeyclt
     
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    #4 javiercampos, Dec 1, 2010
  5. silverbirch

    silverbirch Member

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    Sorry - how do I do that? Where do I go when cpanel doesn't open?

    Thanks
     
    #5 silverbirch, Dec 1, 2010
  6. javiercampos

    javiercampos Well-Known Member PartnerNOC

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    The commands you must enter them through SSH as root.
    If you do not have root access you must tell your provider the problem.
     
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    #6 javiercampos, Dec 1, 2010
  7. silverbirch

    silverbirch Member

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    Righto - I don't have access as root, or SSH. I have emailed the webhosting company. I assume that's the people to contact?

    Thanks for your responses.
     
    #7 silverbirch, Dec 1, 2010
  8. javiercampos

    javiercampos Well-Known Member PartnerNOC

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    Yes, you should contact your hosting provider company.
     
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    #8 javiercampos, Dec 1, 2010
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