cPanel license active yet trial version being used

nightaddix

Active Member
PartnerNOC
Jul 7, 2008
30
0
56
Hi,

We just did a baremetal restore on a server and it's saying that a trial version is being ran. The IP has an active license, it can communicate with the server and for some reason /var/cpanel/trial keeps getting created. Removing it and running /usr/local/cpanel/cpkeyclt has no effect. Tried running upcp --force but it didn't help. Port 80 is opened and the server can communicate w/ the licensing server :

[email protected] [/usr/local/cpanel/logs]# tail -f license_log
Fri Mar 7 10:09:20 2014: License Update Request
Fri Mar 7 10:09:20 2014: Using full manual DNS resolution
Fri Mar 7 10:09:20 2014: Trying server 208.74.121.85
Fri Mar 7 10:09:20 2014: Server 208.74.121.85 on port 2089 returned:
cPanel License Service Version 29.9 on 'auth2' [AV+,ENCF]
Key Accepted
Key Follows
Fri Mar 7 10:09:21 2014: Obtained lock license file
Fri Mar 7 10:09:21 2014: Accepted license from server 208.74.121.85 on port 2089
Fri Mar 7 10:09:21 2014: License update succeeded after trying 1 server

Any ideas what's going on? Thanks. Mugurel.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Please check to make sure the server is making outgoing connections from the licensed IP address:

Code:
lynx -dump http://www.cpanel.net/showip.cgi
Thank you.