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cPanel license active yet trial version being used

Discussion in 'General Discussion' started by nightaddix, Mar 7, 2014.

  1. nightaddix

    nightaddix Active Member
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    Hi,

    We just did a baremetal restore on a server and it's saying that a trial version is being ran. The IP has an active license, it can communicate with the server and for some reason /var/cpanel/trial keeps getting created. Removing it and running /usr/local/cpanel/cpkeyclt has no effect. Tried running upcp --force but it didn't help. Port 80 is opened and the server can communicate w/ the licensing server :

    root@xxx [/usr/local/cpanel/logs]# tail -f license_log
    Fri Mar 7 10:09:20 2014: License Update Request
    Fri Mar 7 10:09:20 2014: Using full manual DNS resolution
    Fri Mar 7 10:09:20 2014: Trying server 208.74.121.85
    Fri Mar 7 10:09:20 2014: Server 208.74.121.85 on port 2089 returned:
    cPanel License Service Version 29.9 on 'auth2' [AV+,ENCF]
    Key Accepted
    Key Follows
    Fri Mar 7 10:09:21 2014: Obtained lock license file
    Fri Mar 7 10:09:21 2014: Accepted license from server 208.74.121.85 on port 2089
    Fri Mar 7 10:09:21 2014: License update succeeded after trying 1 server

    Any ideas what's going on? Thanks. Mugurel.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Please check to make sure the server is making outgoing connections from the licensed IP address:

    Code:
    lynx -dump http://www.cpanel.net/showip.cgi
    Thank you.
     
  3. nightaddix

    nightaddix Active Member
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    That was it ! Thanks.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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