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  • Licensing & Billing

Cpanel license error

  • Thread starter webtrendz
  • Start date Aug 4, 2022
  • Tags
    cpanel license
W

webtrendz

Member
Aug 3, 2022
9
0
1
Ghana
cPanel Access Level
Root Administrator
Aug 4, 2022
  • #1
Cannot Read License FileTo access the interface, you must install the license and ensure that the license is active.You can purchase or lease a license directly from cPanel, or from one of our Partners.If you do not currently own a license, register at the cPanel Store and request a trial license.
A License check appears to already be running.
 
W

webtrendz

Member
Aug 3, 2022
9
0
1
Ghana
cPanel Access Level
Root Administrator
Aug 4, 2022
  • #2
cPanel & WHM License Verification | cPanel, L.L.C. - this site actually comfirms i have a valid license but once i run usr/local/cpanel/cpkeyclt is gives update fail..
 
W

webtrendz

Member
Aug 3, 2022
9
0
1
Ghana
cPanel Access Level
Root Administrator
Aug 4, 2022
  • #3
# /usr/local/cpanel/cpkeyclt
Updating cPanel license...Done. Update Failed!
Error message:
A License check appears to already be running.
 
cPRex

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
13,313
2,100
363
cPanel Access Level
Root Administrator
Aug 4, 2022
  • #4
Hey there! Do you see any other license checking processes running with either of these commands?

Code:
ps aux | grep cpkey
or

Code:
ps aux | grep -i license
 
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W

webtrendz

Member
Aug 3, 2022
9
0
1
Ghana
cPanel Access Level
Root Administrator
Aug 4, 2022
  • #5
cPRex said:
Hey there! Do you see any other license checking processes running with either of these commands?

Code:
ps aux | grep cpkey
or

Code:
ps aux | grep -i license
Click to expand...
@cPRex Thanks for getting back to me, unfortunately i didnt see any of these comands above but then i was able to fix it
 
cPRex

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
13,313
2,100
363
cPanel Access Level
Root Administrator
Aug 4, 2022
  • #6
Can you share what the fix was?
 
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W

webtrendz

Member
Aug 3, 2022
9
0
1
Ghana
cPanel Access Level
Root Administrator
Aug 4, 2022
  • #7
cPRex said:
Can you share what the fix was?
Click to expand...
@cPRex it appears the cpanel was unable to update the license so i login to ssh, restarted the network, rebooted the server into rescue mode, reconfigured the network and run the license update which worked. i realize the issue was from the network onfiguration
 
cPRex

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
13,313
2,100
363
cPanel Access Level
Root Administrator
Aug 4, 2022
  • #8
I'm glad you were able to take care of that!
 
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