mateos

Member
Sep 14, 2015
16
0
1
Albania
cPanel Access Level
Root Administrator
I can't login on my WHM and Cpanel it says :
This server does not have a valid license. To address this issue, you must contact your hosting provider.

When i check my ip license it is active, i have tried updating my license it stucked.
What can i do?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Hello :)

Do you notice any specific output when running the "/usr/local/cpanel/cpkeyclt" command?

Thank you.
 

dalem

Well-Known Member
PartnerNOC
Oct 24, 2003
2,983
159
368
SLC
cPanel Access Level
DataCenter Provider
log in via ssh the error you receiving you all ready noted
"Timed out while connecting to port 995"

make sure your firewall is not blocking ports 995 & 2089
 

dalem

Well-Known Member
PartnerNOC
Oct 24, 2003
2,983
159
368
SLC
cPanel Access Level
DataCenter Provider
log in via ssh

verify your main ip
#curl -L http://cpanel.net/showip.cgi

make sure it matches what you think it is

make sure you can resolve the license server
#host auth.cpanel.net

update license
#/usr/local/cpanel/cpkeyclt

if you get an error


telnet the license server
telnet auth.cpanel.net 2089
telnet auth.cpanel.net 995

if they timeout
edit your firewall or IPtables ( this you need to figure out on your own no one here knows what you are running)