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cPanel license update failed

Discussion in 'Security' started by chris0147, May 25, 2017.

  1. chris0147

    chris0147 Member

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    Hi all,

    I need your help as there is a problem with my cPanel license. I have been advised by my hosting provider who suggest me to post on the forum regarding to my cPanel license as my virtual private server that I rented is unmanaged.

    When I login to my cPanel, I'm getting this:

    Code:
    Invalid License File. Version may have changed without running cpkeyclt.
    To access the interface, you must install the license and ensure that the license is active.
    

    I have tried this:

    Code:
    [root@server /]# /usr/local/cpanel/cpkeyclt
    Updating cPanel license...Done. Update Failed!
    Error message:
    The cPanel license server replied that the license has been activated on too many machines.
    Please contact billing@cpanel.net
    
    The exact message was: The license has been activated too many times on different machines. (xxx.xxx.xxx.xxx)!
    
    Building global cache for cpanel...Done
    [root@server /]#
    

    Do you know why and what the issue is?

    If you could please advice me with what I would need to do to get it working again?

    Thanks in advance
     
  2. chris0147

    chris0147 Member

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    I have solved the problem as it have helped me to solve it by using:

    /usr/local/cpanel/cpkeyclt --force


    I have found tha my server has been hacked as I couldn't be able to access to the cPanel.

    I will need to put a security on the server to avoid any further attacks. Do you know how I can refuse the SSH access to the server unless I use this?

    https://xxx.xxx.xxx.xxx:2087/scripts2/doautofixer?autofix=safesshrestart


    I need to do this right now to stop give me anymore problems otherwise I will get another attacks. I think it would be a good idea to put a security on the server now to refuse any connection unless I use a doautofixer to enter the password then I could access to the server.

    Thanks in advance
     
  3. cPanelPeter

    cPanelPeter Technical Analyst III
    Staff Member

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    Hello,

    Please use the link in my signature to open a ticket. We'll get this investigated and cleared for you as quickly as possible.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

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