cPanel license update failed

[chris0147]

Hi all,

I need your help as there is a problem with my cPanel license. I have been advised by my hosting provider who suggest me to post on the forum regarding to my cPanel license as my virtual private server that I rented is unmanaged.

When I login to my cPanel, I'm getting this:

Invalid License File. Version may have changed without running cpkeyclt.
To access the interface, you must install the license and ensure that the license is active.

I have tried this:

[root@server /]# /usr/local/cpanel/cpkeyclt
Updating cPanel license...Done. Update Failed!
Error message:
The cPanel license server replied that the license has been activated on too many machines.
Please contact [email protected]

The exact message was: The license has been activated too many times on different machines. (xxx.xxx.xxx.xxx)!

Building global cache for cpanel...Done
[root@server /]#

Do you know why and what the issue is?

If you could please advice me with what I would need to do to get it working again?

Thanks in advance

 

[chris0147]

I have solved the problem as it have helped me to solve it by using:

/usr/local/cpanel/cpkeyclt --force


I have found tha my server has been hacked as I couldn't be able to access to the cPanel.

I will need to put a security on the server to avoid any further attacks. Do you know how I can refuse the SSH access to the server unless I use this?

https://xxx.xxx.xxx.xxx:2087/scripts2/doautofixer?autofix=safesshrestart


I need to do this right now to stop give me anymore problems otherwise I will get another attacks. I think it would be a good idea to put a security on the server now to refuse any connection unless I use a doautofixer to enter the password then I could access to the server.

Thanks in advance

 

[cPanelPeter]

Hello,

Please use the link in my signature to open a ticket. We'll get this investigated and cleared for you as quickly as possible.

 

[Infopro]

Do you know how I can refuse the SSH access to the server

This thread should prove useful:
[Tutorial] Interested in increasing the security of your server? Read this. (sshd hardening)