CPanel loads partially...what could be wrong?

[chris_j]

Hello,

One of my customers is getting this strange problem.
The Cpanel doesn't load fully for him. See the attached screenshot.
All other customers' accounts on the same server are running fine though.
Any advice will be highly appreciated.

NOTE: I do NOT wish to re-create the problematic account to resolve this issue.
Let me know how this issue can be resolved without destroying the account content.

Thanks,
Chris.

 

[ujr]

You mentioned that your customer is experiencing the problem... are you?

Have you had them clear their browsers cache file, etc?

 

[chris_j]

This error is ALWAYS shown...when I load his account as a reseller (thru my WHM), as well as the customer directly. It's not a browser cache issue. I think there's some chown/chmod issue somewhere in his account from where CPanel reads all the info. But I'm not sure though.

Is there any place where I can see any error log, so that we can pin-point this issue?

 

[ujr]

You could try your server's error logs...

Do you have any other clients setup with the same package / features, and does that work?

The cpanel cgi is the same for every account on the machine, and is not user specific, so that leads me to believe it may have something to do with the package and features...

 

[chris_j]

You could try your server's error logs...

Do you have any other clients setup with the same package / features, and does that work?

The cpanel cgi is the same for every account on the machine, and is not user specific, so that leads me to believe it may have something to do with the package and features...

BINGO....that was a vey good advice.
Yes, all other customers with the same package are working fine, except the 1 problematic account that I am talking about. However, depending on your advice, I assigned the same package again to the problematic account thru Upgrade/Downgrade Account in my WHM, and the problem is now GONE !!!

By the way, another minor issue still exists. See the attached screen shot & you will see an error at the SubDomain section. Any idea how to fix that? Tons of thanks for your valuable help.

Thanks,
Chris.

 

[ujr]

You should check in /usr/local/cpanel/logs/error_log and see what's up with that...

There should be an error listed, and give you a hint as to what it is.

I forget exactly which file the include is from... but, You could try updating cpanel with the following:

/scripts/upcp --force

But it may be as simple as a file permission...