The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Cpanel login failed after major restorations

Discussion in 'General Discussion' started by oprock, Oct 9, 2010.

  1. oprock

    oprock Member

    Joined:
    Mar 26, 2006
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    HI,

    i need advise.. i was transferring over all full backup files to a new server and has successfully restored all accounts. However most of my users cant login to their cpanel and i need to do a password reset for them.

    their website, etc.. run fine after the restore except that they cant login to the cpanel. i said most users since most of them reporting but not sure whether this is affecting all accounts or not.

    please advise any fix..

    thanks
     
  2. WiredTree Joe

    WiredTree Joe Well-Known Member
    PartnerNOC

    Joined:
    Dec 13, 2006
    Messages:
    68
    Likes Received:
    1
    Trophy Points:
    8
    Location:
    Chicago, IL
    Your best bet for a quick fix is most likely resetting the passwords via SSH as the root user or in the WHM under Main >> Account Functions >> Password Modification for the users affected.
     
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    You could use the following script in root SSH to change the password for all the accounts:

    Code:
    /scripts/chpass username newpassword
    Where username is the cPanel username and newpassword is the new password.

    This will reset it for the cPanel login and FTP. Since enough accounts appear to have had the issue, it might be easiest to simply do this for all accounts and pick a random password for each.
     
Loading...

Share This Page