Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

cPanel "Login Invalid", WHM "Login successful"

Discussion in 'General Discussion' started by HostingGuru, Sep 13, 2012.

  1. HostingGuru

    HostingGuru Member

    Joined:
    Sep 13, 2012
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Odense, Denmark, Denmark
    cPanel Access Level:
    Root Administrator
    Hello,

    We have a reseller on our server, which for a long time now have only used the reseller-part of his account.
    Now he wanted his own site moved to his reseller account, and I naturally just used his existing account, the reseller account, to put the website on.

    The website is working and accessible, however, he can not log into cPanel.
    He gave me his password, and I tried the following:

    - Logging into WHM, List Accounts and use the cPanel login button on his own account - Login Invaild.
    - Logging into cPanel directly with same username/password combination - Login Invalid
    - Logging into FTP with same username/password combination - Login Invalid

    I reset his password, did several types of login/logout gymnastics, changed owner of his own account, etc.

    This type of setup works perfectly for other resellers.

    Any clues?

    Thanks.
     
    #1 HostingGuru, Sep 13, 2012
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,460
    Likes Received:
    418
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    If I understand you correctly, it seems to me all that you'd have had to do was change the owner of the account, from you, to his Reseller. Could you clarify what you mean by this:

     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, Sep 13, 2012
  3. HostingGuru

    HostingGuru Member

    Joined:
    Sep 13, 2012
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Odense, Denmark, Denmark
    cPanel Access Level:
    Root Administrator
    I did change the account owner without luck.

    What I mean is, that his cPanel account has never really been used until now.
    Only the WHM part was used, and he would have subclients. He did not own his own account back then.

    What we did now was to zip up his website, move it over to his cPanel account, and got it working there.
    So his website is successfully hosted on the same cPanel account, we can't log in to (except for root override).
     
    #3 HostingGuru, Sep 13, 2012
  4. jrianto

    jrianto Active Member

    Joined:
    Jun 9, 2008
    Messages:
    44
    Likes Received:
    0
    Trophy Points:
    56
    When you are creating a new account and making that account a reseller, there is an option Make the account own itself (i.e., the user can modify the account).

    Maybe checking that box will help?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 jrianto, Sep 14, 2012
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    If that still isn't working, please check /usr/local/cpanel/logs/error_log on trying to log into the cPanel account directly as that user to see the results. Please post any error message here.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 cPanelTristan, Sep 18, 2012
(You must log in or sign up to post here.)
Loading...
Similar Threads - cPanel Login Invalid
  1. earthrat

    Failed cPanel login because of a faulty php configuration file?

    earthrat, Oct 16, 2018 at 10:36 AM, in forum: General Discussion
    Replies:
    6
    Views:
    56
    earthrat
    Oct 16, 2018 at 1:16 PM
  2. Cornelious Tujare

    Unable to login to cPanel account

    Cornelious Tujare, Oct 5, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    92
    Infopro
    Oct 5, 2018
  3. stu567blue

    Traffic coming from cPanel Login referral

    stu567blue, Sep 20, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    75
    cPanelLauren
    Sep 21, 2018
  4. PeteS

    cPanel loops back to login screen

    PeteS, Sep 18, 2018, in forum: General Discussion
    Replies:
    9
    Views:
    110
    cPanelLauren
    Sep 20, 2018
  5. mbrother

    cPanel ticket system login issue

    mbrother, Jun 21, 2018, in forum: General Discussion
    Replies:
    17
    Views:
    545
    cPanelLauren
    Oct 9, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice