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Cpanel login issue

Discussion in 'General Discussion' started by *Daniel, Mar 17, 2010.

  1. *Daniel

    *Daniel Member

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    Support,

    I'm currently experiencing a problem with staying logged into cpanel with 2 different webhosts. I have boon told by one of then to post on this forum, since it quite rare.

    I'm a student on a school network that has 2 different IP address, and what happens is that every now and then, my IP address will change (Public IP). All is well and good, but when webhosts start updating their system to the latest version, I'm starting to get logged out without warning.

    Now I done the right thing, and spoke to IT here at school, and they say to talk to the webhost since it their issue. I speak to the webhost, and they tell me to speak to IT at school.

    One of the webhost has a forum, and that has loads of threads and post about the matter (all started by me) and so far, I'm getting no where.

    Could someone from support please get in contact with me?

    Thanks

    Daniel
     
    #1 *Daniel, Mar 17, 2010
    Last edited: Mar 18, 2010
  2. thewebhosting

    thewebhosting Well-Known Member

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    No, the issue is with your webhosting provider service. You will have to contact them regarding your issue as you told that when they upate the cPanel you did not receive the warning message and you automatically get logout.
     
  3. *Daniel

    *Daniel Member

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    So how can I stay logged in in the older version, and an upgrade get me logged out without warning? Because I get logged out when my IP address change. That never happend in the older version.

    Daniel
     
  4. *Daniel

    *Daniel Member

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    UPDATE:

    I say:
    17:13:15
    Hello *
    Host says:
    17:13:30
    Hey
    I say:
    17:14:03
    Spoke to * today, and he said to speak to cpanel, because they wrote the software...
    Host says:
    17:14:32
    hm, still hvnt got no e-mail from them..
    I say:
    17:14:51
    and now they are sending me back to you guys and the other hosting business
    17:15:21
    "No, the issue is with your webhosting provider service. You will have to contact them regarding your issue as you told that when they upate the cPanel you did not receive the warning message and you automatically get logout." is the reply I got from their forum
    Host says:
    17:16:38
    Well we didnt get no errors when we upgraded
    I say:
    17:17:16
    do you have a account on the forum?
    Host says:
    17:17:39
    Nope, i emailed them
    I say:
    17:19:05
    ok, just that I'm stuck, and I really don't know who's issue it is
    Host says:
    17:20:46
    Your the only one with the issue, we have users arond the world no one has had this prob.
    I say:
    17:21:18
    I got that part, but who I need to speak to, to get it sorted
    Vince says:
    17:21:45
    Your ISP? if your IPs changes that much
    I say:
    17:22:09
    and that would the tech at school, but they say it not then
    Host says:
    17:22:51
    Is it doing it now? that your home?
    I say:
    17:23:39
    no, I'm at school, plus that my main internet, I don't have the internet at home
    17:24:03
    and i'll log in again now and see if it doing it again here at school
    17:25:18
    yep it doing it now
    17:25:45
    log in, pick a option, then get taken to the log-in screen
    Host says:
    17:26:46
    Browsers?
    I say:
    17:27:09
    firefox
    Host says:
    17:27:32
    is it proxyed?
    I say:
    17:27:56
    yep got a proxy
    17:28:30
    and I can't get around that
    Host says:
    17:30:34
    that might be the prob
    I say:
    17:31:38
    but how can everything work just fine in the previous version?
    Host says:
    17:34:14
    there you go its cpanel then
    cause it woked then it didnt
    17:34:30
    we didnt do anything with our server
    besides update

    I've taken people's names out to protect their personal privacy.

    Daniel
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Find a new host. This answer quoted above is not acceptable, IMHO.
     
  6. *Daniel

    *Daniel Member

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    Please be aware that this behavior (log out) is happening on 2 completely different webhosts, one is paid, and the other is free.

    What you read came from my paid host. On the free host, there a forum where I complain many times about the issue and it look that NO ONE is reading my posts IN FULL.

    I REPEAT, this logout business is happening on 2 DIFFERENT WEBHOST.

    ALSO, the previous version of Cpanel work JUST FINE.

    Daniel
     
  7. Spiral

    Spiral BANNED

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    You got two conflicting pieces of information here and the truth be known that it could be the hosting provider or it could be your school's network where you are at ---- either or both of these is certainly possible.

    To make an assumption that it's your host or it's your network is precisely just that -- An assumption --- and nothing more and neither side wants to take blame for the issue.

    To throw another wrench in the equation, it very well could be your own computer system as well that is also doing that! Didn't realize that, ey?

    Incidentally, the fact that you said that this is happening on "2 Hosts" makes me very strongly suspect that it has nothing to do with the hosts and is more likely something to do more with the other possible causes including your own computer, the network where you are at, or even possibly something out on the open internet between you and your hosts but that is yet to be determined. While possibly your hosts, I am really not inclined to think they are the real issue at this particular point.

    If you want an actual real answer to all of that and not rely on speculations or everyone pointing fingers at one another, do let me know as there is very good chance I get to the real bottom of the matter quickly and help you find out what is really going on there.
     
  8. *Daniel

    *Daniel Member

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    Spiral,

    Thank-you so much for taking the time to help me get this sorted. I am happy to sort the matter out for once and all via PM (so that I can post videos and other details without putting myself at risk of invading people’s privacy)

    Daniel
     
  9. Spiral

    Spiral BANNED

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    Agreed, I'm sending you contact details now so we can take this conversation someplace more private.
     
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