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cPanel lost MX settings during account transfer

Discussion in 'General Discussion' started by zoltanpaszinger, Jul 31, 2013.

  1. zoltanpaszinger

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    Hello

    this is really annoying...

    cPanel losts custom MX settings during account transfer. Why? What did I wrong?

    I started simple account transfer from oldserver to newserver.
    Account has a custom MX settings to google apps.
    After transfer MX changed to default mail IN MX 0 domain.com. and lost all the google settings.

    Is it a known problem or something wrong at my settings?

    thank you

    Zoltan
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Is this a cPanel to cPanel transfer? Or, are you copying the account from a remote control panel? Also, could you let us know if you are using the express transfer option, or if a DNS cluster is configured?

    Thank you.
     
  3. zoltanpaszinger

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    Hello

    cPanel - cPanel transfer
    DNS cluster configured, enabled
    express transfer option: yes
    Use Incremental Backups speed-up: no
    Don't Compress Transfers: yes
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket so we can take a closer look?

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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