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cPanel mail configuration wrong.

Discussion in 'E-mail Discussion' started by wtgotllc, Aug 27, 2014.

  1. wtgotllc

    wtgotllc Member

    Aug 24, 2014
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    Apopka, Florida, United States
    cPanel Access Level:
    Root Administrator
    I just finished configuring my server with host name and added primary website for this server of When logging into cPanel and adding email in which I did. I then clicked on more then chose configure mail client. I used the configuration that is shown below in red to enter in outlook. The setting provided failed during email setup in outlook.

    I then decided to try the other option not recomended for email configuration in which was not ssl (shown in blue below. This worked. I then noticed that second option showed as setting. I then went back and did first option and changed setting to to and that worked.

    Question: How do correct first options settings in cPanel so that my clients are seeing the correct settings; otherwise I will be getting allot of support tickets.

    First Option
    Secure SSL/TLS Settings
    Password: Use the email account’s password.
    Incoming Server:
    IMAP Port: 993
    POP3 Port: 995
    Outgoing Server:
    SMTP Port: 465
    Authentication is required for IMAP, POP3, and SMTP.

    Second Option
    Non-SSL Settings
    (NOT Recommended)
    Password: Use the email account’s password.
    Incoming Server:
    IMAP Port: 143
    POP3 Port: 110
    Outgoing Server:
    SMTP Port: 25
    Authentication is required for IMAP, POP3, and SMTP
    #1 wtgotllc, Aug 27, 2014
    Last edited by a moderator: Aug 27, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    cPanel Access Level:
    Root Administrator
    Hello :)

    The mail server name for "Secure SSL/TLS Settings" will match the SSL certificate name configured for your mail services in:

    "WHM Home » Service Configuration » Manage Service SSL Certificates"

    When it failed, was there a particular error message that you noticed?

    Thank you.
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