cPanel/Mail Passwords Failing

[jeanie]

I am having trouble with a server, running cPanel [10.9.0-STABLE_96] on CentOS release 4.4.

I am able to log into WHM, using the root password. I am also able to log into the server, via ssh, using the root password. However, I cannot log in to user cPanel accounts, ftp accounts or mail accounts, using individual passwords or the root override option (for cPanel).

(Ownership and permissions on shadow, passwd and group are correct.)

This happened, out of the blue, overnight. Last night, the passwords worked. This morning, they didn't.

Has anyone seen this?

 

[jeanie]

Are you using the same OS/cPanel version?

I haven't yet figured this out. :/

(I should add that ssh logins, as users, also work.)

 

[streigh]

OK so you cannot log in - may I assume you get no error message at all, not even an "invalid login name" or anything, since details like that would be kind of important if someone wants to help you and you make no mention of any errors or log file reports...

By the way - does email troubleshooter work?

You dont happen to have a file called /etc/eximmailtrap do you?

Regards

I am having trouble with a server, running cPanel [10.9.0-STABLE_96] on CentOS release 4.4.

I am able to log into WHM, using the root password. I am also able to log into the server, via ssh, using the root password. However, I cannot log in to user cPanel accounts, ftp accounts or mail accounts, using individual passwords or the root override option (for cPanel).

(Ownership and permissions on shadow, passwd and group are correct.)

This happened, out of the blue, overnight. Last night, the passwords worked. This morning, they didn't.

Has anyone seen this?

 

[jeanie]

Unfortunately, this is affecting more than mail.

To answer your questions:

1. There are no errors reported. Here's an example of a cPanel login attempt:

xxx.xxx.xxx.xxx - [14/Dec/2006:13:59:17 -0500] "GET / HTTP/1.1" 401 0 "" "Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.0.7) Gecko/20060830 Firefox/1.5.0.7 (Debian-1.5.dfsg+1.5.0.7-2)"
xxx.xxx.xxx.xxx - username [14/Dec/2006:13:59:25 -0500] "GET / HTTP/1." 401 0 "" "Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.0.7) Gecko/20060830 Firefox/1.5.0.7 (Debian-1.5.dfsg+1.5.0.7-2)"

[Nothing shows up in error_log.]

2. /etc/eximmailtrap does not exist.

3. Email troubleshooter shows no indications of a problem.

I will also note that I just found out that mail logins, using actual usernames and not POP account usernames, do work. Ssh logins using the same usernames also work. cPanel logins, ftp logins and POP account logins do not work.

 

[salman]

OK so you cannot log in - may I assume you get no error message at all, not even an "invalid login name" or anything, since details like that would be kind of important if someone wants to help you and you make no mention of any errors or log file reports...

By the way - does email troubleshooter work?

You dont happen to have a file called /etc/eximmailtrap do you?

Regards

Not to be rude, but what you're asking for and stating has nothing to do with the problem that Jeanie is reporting; eximmailtrap is not related to this issue.

 

[streigh]

Based upon the last post from Jeanie you are clearly right.

But based upon the original post, and upon everything in the thread prior to that, there was no way of knowing that.

Not to be rude, but what you're asking for and stating has nothing to do with the problem that Jeanie is reporting; eximmailtrap is not related to this issue.

 

[streigh]

Anyway-

Just some thoughts (if no one minds)

You've tried all the usual suspects? changing the user passwords - restarting services/server - checked the courier and exim logs? tried creating a new user and seeing if the new account is also dead?

I haveta go find another thread now - my imapd started bouncing 10 minutes ago...

 

[jeanie]

Based upon the last post from Jeanie you are clearly right.

But based upon the original post, and upon everything in the thread prior to that, there was no way of knowing that.

In my original post, I did say that this affected more than mail. I went into as much details as possible to explain what did and did not work.

I didn't include logs because there weren't any errors in them.

In any case, cPanel is working on a solution.