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cPanel Mail Stuck for hours/days? Urgent Help!

Discussion in 'E-mail Discussions' started by jacksony, Jul 25, 2006.

  1. jacksony

    jacksony Well-Known Member
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    Could someone advise me what to do to find out the root of the problem? Some of my clients reported they got mails sent out to them a few days ago only receiving them now and some complained their mails was delayed few hours before they receive.

    What steps could i take to find out the cause of them problem and to rectify it? The problem according to my clients seem to be irregular in nature.

    Thank you so much!
     
  2. jacksony

    jacksony Well-Known Member
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    This message has been rejected because it has
    a potentially executable attachment "message.scr"
    This form of attachment has been used by
    recent viruses or other malware.
    If you meant to send this file then please
    package it up as a zip file and resend it."

    Could this be the problem? message.scr? What is that is that too much of filter for the mail server or is it a virus file?
     
  3. nickp666

    nickp666 Well-Known Member

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    its rare that anyone will send an .scr (Windows screen saver)

    A few worms use it to distribute, its unlikely to be the cause
     
  4. jacksony

    jacksony Well-Known Member
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    I tried to send that email it gives:

    "Message 1G5GxJ-0006FB-NJ is no longer frozen
    delivering 1G5GxJ-0006FB-NJ
    Connecting to mx1.clients.netdns.net [202.157.142.185]:25 ... connected
    SMTP<< 220 jeremiah.netdns.net ESMTP
    SMTP>> EHLO webserver3.apc.sg
    SMTP<< 250-jeremiah.netdns.net
    250-PIPELINING
    250-8BITMIME
    250-SIZE 0
    250 AUTH LOGIN PLAIN CRAM-MD5
    SMTP>> MAIL FROM:<> SIZE=43869
    SMTP>> RCPT TO:<marketing@singachinatrvl.com.sg>
    SMTP>> DATA
    SMTP<< 250 ok
    SMTP<< 250 ok
    SMTP<< 354 go ahead
    SMTP>> writing message and terminating "."
    SMTP<< 554 sorry, invalid message content [ Virus detected ] (#5.3.2)
    SMTP>> QUIT
    LOG: MAIN
    ** marketing@singachinatrvl.com.sg R=lookuphost T=remote_smtp: SMTP error from remote mail server after end of data: host mx1.clients.netdns.net [202.157.142.185]: 554 sorry, invalid message content [ Virus detected ] (#5.3.2)
    LOG: MAIN
    Frozen (delivery error message)"

    What does it means? Does it means the remote server is rejecting mail or my mail server is rejecting the mail?
     
  5. chirpy

    chirpy Well-Known Member

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    Go on, have a guess
    That means that the server "mx1.clients.netdns.net [202.157.142.185]" is rejecting the email.
     
  6. jacksony

    jacksony Well-Known Member
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    isn't it funny? the mail send to my mail server, my mailserver detected virus and send it back and the remote server NOW then detected virus and block it too?

    Why don't the remote server detect virus when the email is being sent out? Now the mail is stuck in between?
     
  7. chirpy

    chirpy Well-Known Member

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    Go on, have a guess
    You'd have to ask the owner of the remote server for the answer to that. Most likely, if it's a virus, it's being bounced to an innocent host, which is why virus emails should never ever be bouned after the email has been received onto your server.
     
  8. mohit

    mohit Well-Known Member

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    whats your expert advice ?

    chirpy sir,
    whats your expert advice to just discard those infected mails as normally i think they would be bounced back, and if the sender address is a spoofed one, innocent host would block the mail/our server IP.

    regards,
    mohit
     
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