cPanel Marketing Products - API Failure in WHM

[StevenM.]

Hey everyone,

This morning we tried to set the cpanel SSL marketing products up through WHM, and received this error below.

API failure: (XID jhx8cq) 1 error occurred: Error #1: The cPanel Store indicated an error (X::ItemNotFound) in response to the request “GET products/cpanel?version=11.56.0”: No Products Found

 

[cPanelMichael]

Hello,

This happens when your provider disables the cPanel store as an SSL certificate provider:

How to Disable the cPanel Store as an SSL Certificate Provider in WHM - cPanel Knowledge Base - cPanel Documentation

Note that internal case CPANEL-5908 is open to provide a more informative error message when a user encounters this scenario.

Thank you.

 

[StevenM.]

Hi Michael,

Thank you for the response sir. I am the root admin of the servers we have and never made these changes in cpanelmanage2. I did try to login with my email and password I have, but it is giving me "Login Failed". A new password reset was sent to me but after making the changes, it still gives me the same error.

At the moment from trying too many times (even though I did everything right), Brute Force has blocked me.

(UPDATE) I have escalated the API issue through a support ticket. However, I am still not able to gain access to my cpanelmanage2 dashboard. :-/

 

[cPanelMichael]

Hello,

Keep in mind your license provider is the company you purchased your cPanel license from. You will need to contact your license provider for additional information if you did not purchase the license directly from cPanel.

Thank you.

 

[StevenM.]

Hello,

Keep in mind your license provider is the company you purchased your cPanel license from. You will need to contact your license provider for additional information if you did not purchase the license directly from cPanel.

Thank you.

Thank you Michael!

The API issue was resolved through my server provider. We did buy the cpanel license through them and in return has been able to correct all issues through them.

 

[cPanelMichael]

I'm happy to see the issue is now addressed. Thank you for updating this thread with the outcome.

 

[cPanelMichael]

Hello,

To update, CPANEL-5908 was published with cPanel version 58.0.8 to provide a more informative error message:

Fixed case CPANEL-5908: Repackage X::MarketDisabled for frontend consumption.

You can review the full cPanel 58 change log at:

58 Change Log - Change Logs - cPanel Documentation

Thank you.