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Cpanel Migration email problem

Discussion in 'E-mail Discussions' started by tpersky, Aug 23, 2009.

  1. tpersky

    tpersky Registered

    Mar 30, 2005
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    Hey all. I have migrated all my accounts from one cpanel server to another. All the existing accounts, databases and mail have been migrated.

    Also, I have tested mail on one of the accounts and sent a message to it, and the mail did show up on the server through horde.

    The problem I have now, is that, I had setup several of my mail to download to my Microsoft Mail on my desktop, and for some reason on those accounts, the mail is stopping at the login/username prompt in Outlook/Windows Mail.

    This shouldn't be happening because the usernames and passwords for all the accounts stayed the same, and the nameservers and dns has all been forwarded to the new IPs.

    Can somone possibly point me in the right direction?

    I also checked the mx records, and they are all pointed to the correct domain names as they were before.

    Also, I updated the A Names to the new IP's through that option in the base configuration page of cpanel/whm.

    Thanks in advance for any words of advice.
  2. Janak

    Janak Well-Known Member

    Jul 18, 2009
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    Could you please post an exact error message while sending/receiving emails from outlook/windows mail?

    Note: Make sure you do not use old server IP address in place of SMTP and POP3 address. Also, make sure default SMTP and POP3 ports are open in new server.
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
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    Houston, TX
    cPanel Access Level:
    Root Administrator
    If anyone experiences issues with a migration among cPanel/WHM servers, feel welcome to let our technical analysts assist you:

    Just a reminder that if you are migrating from another control panel to cPanel/WHM, you may want to consider using our free migration service if you are experiencing migration issues: cPanel Migration Services - cPanel Inc.
    #3 cPanelDavidG, Aug 25, 2009
    Last edited: Aug 26, 2009

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