Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Cpanel move account and DNS problems

Discussion in 'Bind/DNS/Nameserver' started by rezman, Nov 21, 2011.

  1. rezman

    rezman Well-Known Member

    Joined:
    Feb 3, 2011
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    56
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    I've recently used the built-in Cpanel "Copy multiple accounts/packages from another server" to move some accounts from one server to another however when domains have a custom IPs for just the "www.domain.com" and "domain.com" it will reset these back to the copied to servers IP after the move. We have a few customers that host some websites on other servers but just email and sub domains on the cpanel server. Is this a BUG in the move/copy process or is it intended to reset the IP like this?

    In the end I need to keep records of each account and after a move I have to manually reset the DNS A record back to the IP they gave me.
     
    #1 rezman, Nov 21, 2011
  2. storminternet

    storminternet Well-Known Member

    Joined:
    Nov 2, 2011
    Messages:
    460
    Likes Received:
    0
    Trophy Points:
    66
    cPanel Access Level:
    Root Administrator
    Hello,

    This is not the bug of cPanel/WHM but it is standard setting. Whenever you restore domain from WHM or from cPanel script the restored domain will be pointed to shared IP of the server.

    If you want to point the domain to dedicated IP, you can simply change it's IP from WHM > Main >> Account Functions >> Change Site's IP Address
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 storminternet, Nov 21, 2011
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    If these account's uses an off server A record, then Change Site's IP Address would not work. The issue here isn't that these accounts have a dedicated IP, since checking dedicated IP during the transfer process would provide a dedicated IP. The issue is that domain.com and www.domain.com for the main domain has a different A record IP than their subdomains and email. As such, they are getting the A record changed during the move.

    rezman, the way you are doing it currently is indeed the way it is intended to work for a transfer. The way you are manually changing them would be the way it would have to be done. There is a feature request that such special records aren't changed during moves in our feature request forum at this location:

    http://forums.cpanel.net/f145/make-cpanel-friendly-accounts-website-hosted-elsewhere-227711.html

    This did prompt an internal case (52354) about the feature request that special zone files are not overwritten during the restore process when they have custom records.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPanelTristan, Nov 21, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - Cpanel move account
  1. Argiris

    Moved cPanel account, Contacts List missing

    Argiris, Feb 26, 2018, in forum: E-mail Discussion
    Replies:
    9
    Views:
    562
    Argiris
    Feb 26, 2018
  2. Steini Petur

    cPanel DNSonly update removes FTP Account?

    Steini Petur, Oct 9, 2017, in forum: General Discussion
    Replies:
    8
    Views:
    470
    cPanelMichael
    Oct 30, 2017
  3. Wil Hatfield

    Move all accounts and settings over to new cPanel Installation

    Wil Hatfield, Aug 8, 2017, in forum: Data Protection
    Replies:
    7
    Views:
    566
    cPanelMichael
    Aug 9, 2017
  4. Stephen Bignell

    In Progress [CPANEL-23906] Disabling FTP server removes FTP Server Selection from WHM UI

    Stephen Bignell, Nov 11, 2018 at 6:32 PM, in forum: General Discussion
    Replies:
    3
    Views:
    103
    cPanelMichael
    Nov 12, 2018 at 3:25 PM
  5. serbapaketan

    In Progress [CPANEL-23771] Modifying a users main domain removes ftp A record from the DNS Zone

    serbapaketan, Nov 5, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    83
    cPanelMichael
    Nov 6, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice