The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Cpanel move account and DNS problems

Discussion in 'Bind / DNS / Nameserver Issues' started by rezman, Nov 21, 2011.

  1. rezman

    rezman Well-Known Member

    Joined:
    Feb 3, 2011
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    56
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    I've recently used the built-in Cpanel "Copy multiple accounts/packages from another server" to move some accounts from one server to another however when domains have a custom IPs for just the "www.domain.com" and "domain.com" it will reset these back to the copied to servers IP after the move. We have a few customers that host some websites on other servers but just email and sub domains on the cpanel server. Is this a BUG in the move/copy process or is it intended to reset the IP like this?

    In the end I need to keep records of each account and after a move I have to manually reset the DNS A record back to the IP they gave me.
     
    #1 rezman, Nov 21, 2011
  2. storminternet

    storminternet Well-Known Member

    Joined:
    Nov 2, 2011
    Messages:
    462
    Likes Received:
    0
    Trophy Points:
    66
    cPanel Access Level:
    Root Administrator
    Hello,

    This is not the bug of cPanel/WHM but it is standard setting. Whenever you restore domain from WHM or from cPanel script the restored domain will be pointed to shared IP of the server.

    If you want to point the domain to dedicated IP, you can simply change it's IP from WHM > Main >> Account Functions >> Change Site's IP Address
     
    #2 storminternet, Nov 21, 2011
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,622
    Likes Received:
    26
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    If these account's uses an off server A record, then Change Site's IP Address would not work. The issue here isn't that these accounts have a dedicated IP, since checking dedicated IP during the transfer process would provide a dedicated IP. The issue is that domain.com and www.domain.com for the main domain has a different A record IP than their subdomains and email. As such, they are getting the A record changed during the move.

    rezman, the way you are doing it currently is indeed the way it is intended to work for a transfer. The way you are manually changing them would be the way it would have to be done. There is a feature request that such special records aren't changed during moves in our feature request forum at this location:

    http://forums.cpanel.net/f145/make-cpanel-friendly-accounts-website-hosted-elsewhere-227711.html

    This did prompt an internal case (52354) about the feature request that special zone files are not overwritten during the restore process when they have custom records.
     
    #3 cPanelTristan, Nov 21, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - Cpanel move account
  1. Wil Hatfield

    Move all accounts and settings over to new cPanel Installation

    Wil Hatfield, Aug 8, 2017, in forum: Data Protection
    Replies:
    7
    Views:
    117
    cPanelMichael
    Aug 9, 2017
  2. WorkinOnIt

    cpanel moved account - how to sync changes with remote

    WorkinOnIt, Aug 28, 2016, in forum: Data Protection
    Replies:
    2
    Views:
    486
    cPanelMichael
    Aug 29, 2016
  3. om7david

    Move email accounts from cpanel to new cpanel subfolder

    om7david, Mar 29, 2016, in forum: E-mail Discussions
    Replies:
    2
    Views:
    521
    cPanelMichael
    Mar 30, 2016
  4. leonardoasb

    Move cPanel account manually without taking full backup

    leonardoasb, Oct 23, 2015, in forum: Data Protection
    Replies:
    19
    Views:
    2,199
    bduhamel
    Jul 25, 2016
  5. Sametto Chan

    Remove domain.com/cPanel & WHM URL

    Sametto Chan, Aug 21, 2017 at 7:08 PM, in forum: General Discussion
    Replies:
    19
    Views:
    108
    Sametto Chan
    Aug 22, 2017 at 5:34 PM

Share This Page