SOLVED cpanel.mydomain doesn't work

georget777

Member
Mar 30, 2017
7
1
3
Athens
cPanel Access Level
Root Administrator
Hello everyone.

i am setting up my VPS and i came across this problem.

I can't access cpanel via cpanel.mydomain.com

it loads fine via mydomain.com/cpanel but because i use cloudflare it loads broken.

i have to access it from cpanel.mydomain in order for it to load correctly.

How do i fix that? Doesn't cpanel create all the A records automatically?

thank you
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

Is this domain name assigned name servers that point to the cPanel server? If so, check the domain name's DNS zone via "WHM >> Edit DNS Zone" to confirm the "A" entry for "cpanel" exists. You can also verify the following options are enabled under the "Domains" tab in "WHM >> Tweak Settings":

Proxy subdomains
Proxy subdomain creation


Thank you.
 

georget777

Member
Mar 30, 2017
7
1
3
Athens
cPanel Access Level
Root Administrator
Hello and thank you for your reply.

Turns out proxy subdomains was set to "off"

I get 2 issues now.

1. When i visit cpanel.mydomain.com it redirects to ssl and get a security warning. I attached my redirection settings.
2. I try to log in, i get a success message but after that it redirects to an error page.

I appreciate your support. I 'm not experienced with cpanel.

thanks again
 

Attachments

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
1. When i visit cpanel.mydomain.com it redirects to ssl and get a security warning. I attached my redirection settings.
SSL support for proxy subdomains is offered as part of the AutoSSL feature in cPanel version 64 (currently available in the "Edge" and "Current" build tiers):

Allow to make certificate for subdomains like cPanel.example.com and mail.Example.com

2. I try to log in, i get a success message but after that it redirects to an error page.
Could you let us know what the error page looks like? Is there any output to /usr/local/cpanel/logs/error_log when this occurs?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
You may want to try clearing your browser cache to see if the issue persists. If that doesn't help, feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
I'm happy to see the issue is now fixed. Thank you for updating us with the outcome.