SOLVED cpanel.mydomain doesn't work

[georget777]

Hello everyone.

i am setting up my VPS and i came across this problem.

I can't access cpanel via cpanel.mydomain.com

it loads fine via mydomain.com/cpanel but because i use cloudflare it loads broken.

i have to access it from cpanel.mydomain in order for it to load correctly.

How do i fix that? Doesn't cpanel create all the A records automatically?

thank you

 

[cPanelMichael]

Hello,

Is this domain name assigned name servers that point to the cPanel server? If so, check the domain name's DNS zone via "WHM >> Edit DNS Zone" to confirm the "A" entry for "cpanel" exists. You can also verify the following options are enabled under the "Domains" tab in "WHM >> Tweak Settings":

Proxy subdomains
Proxy subdomain creation

Thank you.

 

[georget777]

Hello and thank you for your reply.

Turns out proxy subdomains was set to "off"

I get 2 issues now.

1. When i visit cpanel.mydomain.com it redirects to ssl and get a security warning. I attached my redirection settings.
2. I try to log in, i get a success message but after that it redirects to an error page.

I appreciate your support. I 'm not experienced with cpanel.

thanks again

 

[cPanelMichael]

1. When i visit cpanel.mydomain.com it redirects to ssl and get a security warning. I attached my redirection settings.

SSL support for proxy subdomains is offered as part of the AutoSSL feature in cPanel version 64 (currently available in the "Edge" and "Current" build tiers):

Allow to make certificate for subdomains like cPanel.example.com and mail.Example.com

2. I try to log in, i get a success message but after that it redirects to an error page.

Could you let us know what the error page looks like? Is there any output to /usr/local/cpanel/logs/error_log when this occurs?

Thank you.

 

[georget777]

Hello
I attached the error page.
I don't see something in the log file related.

 

[cPanelMichael]

You may want to try clearing your browser cache to see if the issue persists. If that doesn't help, feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[georget777]

Hello again.

Clearing the browser cache fixed the problem. I apologize for the trouble. I thought i had test it with a different browser.

thank you for you support.

 

[cPanelMichael]

I'm happy to see the issue is now fixed. Thank you for updating us with the outcome.