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SOLVED cpanel.mydomain doesn't work

Discussion in 'General Discussion' started by georget777, Mar 30, 2017.

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  1. georget777

    georget777 Member

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    Hello everyone.

    i am setting up my VPS and i came across this problem.

    I can't access cpanel via cpanel.mydomain.com

    it loads fine via mydomain.com/cpanel but because i use cloudflare it loads broken.

    i have to access it from cpanel.mydomain in order for it to load correctly.

    How do i fix that? Doesn't cpanel create all the A records automatically?

    thank you
     
    #1 georget777, Mar 30, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Is this domain name assigned name servers that point to the cPanel server? If so, check the domain name's DNS zone via "WHM >> Edit DNS Zone" to confirm the "A" entry for "cpanel" exists. You can also verify the following options are enabled under the "Domains" tab in "WHM >> Tweak Settings":

    Proxy subdomains
    Proxy subdomain creation

    Thank you.
     
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    #2 cPanelMichael, Mar 30, 2017
  3. georget777

    georget777 Member

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    Hello and thank you for your reply.

    Turns out proxy subdomains was set to "off"

    I get 2 issues now.

    1. When i visit cpanel.mydomain.com it redirects to ssl and get a security warning. I attached my redirection settings.
    2. I try to log in, i get a success message but after that it redirects to an error page.

    I appreciate your support. I 'm not experienced with cpanel.

    thanks again
     

    Attached Files:

    #3 georget777, Mar 30, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    SSL support for proxy subdomains is offered as part of the AutoSSL feature in cPanel version 64 (currently available in the "Edge" and "Current" build tiers):

    Allow to make certificate for subdomains like cPanel.example.com and mail.Example.com

    Could you let us know what the error page looks like? Is there any output to /usr/local/cpanel/logs/error_log when this occurs?

    Thank you.
     
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    #4 cPanelMichael, Mar 30, 2017
  5. georget777

    georget777 Member

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    Hello
    I attached the error page.
    I don't see something in the log file related.
     

    Attached Files:

    #5 georget777, Mar 30, 2017
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You may want to try clearing your browser cache to see if the issue persists. If that doesn't help, feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #6 cPanelMichael, Mar 30, 2017
  7. georget777

    georget777 Member

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    Hello again.

    Clearing the browser cache fixed the problem. I apologize for the trouble. I thought i had test it with a different browser.

    thank you for you support.
     
    #7 georget777, Mar 31, 2017
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  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I'm happy to see the issue is now fixed. Thank you for updating us with the outcome.
     
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    #8 cPanelMichael, Mar 31, 2017
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