CPanel/Mysql database recognition hassles

smuttyman

Registered
Dec 6, 2009
4
0
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Hi all, relative newbie here. I acquired the new joobsbox and whilst uploading and installing, one comes to the page (Zend framework) To enter the following:

InstallationWelcome to Joobsbox installation!
I need some information and then we're ready to go.


Site information
Site name
Database information
Database name*
Database username*
Database password*
Database host*
Table prefix

I have created mysql databases and users but this page will not accept anything I put in. If my site is jackrobbins.com on Cpanel the database name say, test, defaults to jackrobbins_test, am I right? So should I enter as the above:

Database name: jackrobbins_test or just test
Database username: jackrobbins_admin or just admin
Password I presume is exactly as entered
Host, says usually localhost. Does this stay the same on Cpanel?
Table Prefix? What is this?

They also ask for a site name, now will this be the site as registered with Cpanel? Or the site name I want?

Any help here greatly appreciated.
 

smuttyman

Registered
Dec 6, 2009
4
0
51
Database name: jackrobbins_test
Database username: jackrobbins_admin
Password: exactly the same as you specified for user "jackrobbins_admin"
Host: localhost
Table Prefix: leave as it is.
Sitename: your website name i.e. http://yourdomainname.tld
Just tried it still no go... I really don't undestand this. Could there be a problem with cpanel? I'm having hassles with a different site on the same hosting...
 

smuttyman

Registered
Dec 6, 2009
4
0
51
Are you sure "jackrobbins" is the username of your account? cPanel do not allow more than 8 characters.
I know, just didn't want to put my passetc on here.

mobisex_hrmobile
mobisex_admin
site mobisextrader.com

no single set of variables will work

I am just playing around with a new hr site on an old domain with cpanel 3
 

smuttyman

Registered
Dec 6, 2009
4
0
51
Still no joy

Does anyone know of a mysql only type site etc where I can host my db seperately outside of cpanel? I am really stuck here and every site I have hosted with this company has the same error...:(
 

eth00

Well-Known Member
PartnerNOC
Mar 30, 2003
721
1
168
NC
cPanel Access Level
Root Administrator
Have you by chance asked your host? If you give them your MySQL password for that they can double check that the user/pass and database permissions are all correct.

Did you actually set this database up within cPanel and then add the permission for that user to access the db?