cPanel New Feature Requests System

Infopro

Well-Known Member
May 20, 2003
17,113
507
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Over the years on the cPanel Forums, as the Feature Requests Forum has grown to what it is today, it has become more and more work to manage. Keeping it updated, threads tagged properly, those tags re-edited over time as releases changed, posting updates to each thread, merging repeated requests, archiving when fulfilled, and so on. Those Feature Requests that got submitted to cPanel's internal systems had to be followed along with at the same time so that these threads on the forums contained the latest details in order to keep the Community as up to date as possible, too. People had to be contacted internally, Partner NOC's and Server Administrators that submitted Feature Requests via the Ticket System had to be contacted and re-contacted as well.

As most everyone on our Community Forums (and off) knows quite well, our friend David Grega became the Master of taking care of these tasks on an almost constant basis. He was strongly committed to making sure that all cPanel Customers, large and small, got a fair shake when it came to these Feature Requests and he saw most every single one he ever submitted, thru to completion, personally.

cPanel has taken a closer look at all of this recently to see where we are, and sort out the best way forward. With that in mind, we've been working on, and plan to roll out a whole new, more feature rich way of handling Feature Requests in the near future to you we're hoping you'll make good use of. We'll be sharing exciting new details about this at cPanel Conference 2012 in October, but, we wanted to post an announcement on this right now, to let you know of some of the coming changes, and what we're planning on doing with the Feature Requests threads on the Community Forums.

Feature Requests have always played a large part in the development of cPanel & WHM. Soon, the community will have an even bigger hand to play in the overall process of development with our new Feature Requests System. Currently on our forums we use tags to note if the Feature Requests had been "Filed With Developers" or "Planned For 11.xx" as 2 examples, this worked fine. But, cPanel is changing how it handles it's development cycle in order to maintain a more consistent release schedule. Tying a certain feature to a specific release like this, did not give us the time to let the feature mature and at times might rush development.

For now, the biggest change to these Feature Request threads will be that we are removing all tags from them. Since they will not be used internally any longer, leaving them here gives a false impression that we do not want to convey to you. Those forums and threads will remain for now, but, our new Feature Requests System will be replacing these over time.

More news soon at cPanel Conference 2012 in October.

We love hearing from all of you about how we can make the product better, and want to ensure you that we are listening.

Get the latest on cPanel News and Release Info right in your inbox - Mailing Lists | cPanel, Inc.
 

monarobase

Well-Known Member
PartnerNOC
Jan 26, 2010
512
3
68
France
cPanel Access Level
Root Administrator
Shame that there is nobody at cPanel that can maintain the feature requests until then… I hope the new system will be functional soon after the conference and not in a years time.

I don't rearly see how difficult it would be to keep people updated with release probability of existing requests even if all new feature requests are not submitted while waiting for the new system.

We make plans depending on how likely a feature is to be introduced within the next months and understand that ETA's are never fixed and are there just to give an Idea.

Not that long ago we knew that IPV6 was planned for 11.38, and mod_rails for 11.36 but we now have no idea about how well these features are advancing and if they are still on target for these release versions.

Would it be possible to give us an update on these developements and let us know if anything has been replaced by something else…?
 
Last edited:

Kent Brockman

Well-Known Member
PartnerNOC
Jan 20, 2008
1,249
50
178
Buenos Aires, Argentina
cPanel Access Level
Root Administrator
I do agree with monarobase. If tags will be removed, a centralized list of request with its level of implementation would be great to see how is all doing.
 

monarobase

Well-Known Member
PartnerNOC
Jan 26, 2010
512
3
68
France
cPanel Access Level
Root Administrator
I receieved my access to the new feature request system this morning !

Great to see that things are moving on.

It might take a bit of time to get used to it as I find the forum presentation a bit clearer (maybe because of the long titles on the feature request system…

I do have a question though… what's going to happen to the votes on the current system (forum) ? Are we supposed to go through all the tickets again and vote for them all again ?

Have you imported all the current open tickets for the feature request forum ?
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
77
308
cPanel Access Level
Root Administrator
I receieved my access to the new feature request system this morning !

Great to see that things are moving on.

It might take a bit of time to get used to it as I find the forum presentation a bit clearer (maybe because of the long titles on the feature request system…

I do have a question though… what's going to happen to the votes on the current system (forum) ? Are we supposed to go through all the tickets again and vote for them all again ?

Have you imported all the current open tickets for the feature request forum ?
We primed the new system with requests from our internal system. I believe the plan is to go through the hundreds (thousands?) of forum threads and import the outstanding requests.

I have no information on how votes on forum threads will be handled during the import process.
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
77
308
cPanel Access Level
Root Administrator
We make plans depending on how likely a feature is to be introduced within the next months and understand that ETA's are never fixed and are there just to give an Idea.

Not that long ago we knew that IPV6 was planned for 11.38, and mod_rails for 11.36 but we now have no idea about how well these features are advancing and if they are still on target for these release versions.

Would it be possible to give us an update on these developements and let us know if anything has been replaced by something else…?
We'll still be able to convey information like "Coming in 11.56" for features in the new feature system.

As noted in the original post, we also changed our development and release process. We're no longer going to commit to features before we actually start working on them. We'll also no longer commit a feature to a version until we are confident that feature will deliver in that version.

Please don't take this to mean we will no longer discuss future plans, versions or features. We'll still discuss such things, we will simply no longer commit to things we haven't started. By commit, I mean we will no longer say things like "Passenger will be in 11.38" when we haven't even begun work on the feature.

Support for IPv6 and Passenger (mod_rails) is still on our product backlog. Various features for IPv6 are prioritized to the top of the backlog, so should start appearing in upcoming versions of the product.
 

Travis

Active Member
Apr 24, 2002
31
3
383
cPanel Access Level
Root Administrator
We primed the new system with requests from our internal system. I believe the plan is to go through the hundreds (thousands?) of forum threads and import the outstanding requests.

I have no information on how votes on forum threads will be handled during the import process.
Hiya!

I have been working on the new Feature Request system, and we are still evaluating how best to import everything. I met with Aaron this morning and we should have something to start work on soon. We still invite you to get involved with the new system and start making your requests!
 

monarobase

Well-Known Member
PartnerNOC
Jan 26, 2010
512
3
68
France
cPanel Access Level
Root Administrator
Hello,

I've just tried to submit a feature request but I'm not sure I was successfully added…

On submitting my feature request I was redirected to the Most popular list.

Then when I went looking for it I clicked on page 10 ang got the following error :

EXCEPTION: Incorrect request! No response found!

Exception on line 45 in file /home/features/public_html/application/modules/system/controllers/ResponseController.php, PHP 5.3.17 (Linux)

will full debug strace…

Maybe you should put the script in production mode, as for security your users don't need to see all the information about your PHP install etc.
 

yakatz9

Well-Known Member
Mar 16, 2010
51
1
58
cPanel Access Level
DataCenter Provider
I clicked the link and it looks like I was automatically logged in.

I would like to see the ability to "unvote", meaning I voted for a feature, then decided I would like to cancel that vote, but not vote down.

- - - Updated - - -

I clicked the link and it looks like I was automatically logged in.

I would like to see the ability to "unvote", meaning I voted for a feature, then decided I would like to cancel that vote, but not vote down.
 

monarobase

Well-Known Member
PartnerNOC
Jan 26, 2010
512
3
68
France
cPanel Access Level
Root Administrator
Any idea when the new feature request system will be officialy announced ? Seems to be working very well now, but with both systems running side by side some features make it to the old system and others the new system…

Also it would be nice if you could start labeling features for 11.34, 11.36 etc… so we could start catching up we what we have missed in the last few months.

We had to wait for 11.34 to come out to find that the main feature for 11.34 had been pushed to 11.36 (mod_rails) and we don't know if the main feature for 11.36 is still on time or if it's been pushed to 11.38…
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
77
308
cPanel Access Level
Root Administrator
Any idea when the new feature request system will be officialy announced ? Seems to be working very well now, but with both systems running side by side some features make it to the old system and others the new system…

Also it would be nice if you could start labeling features for 11.34, 11.36 etc… so we could start catching up we what we have missed in the last few months.

We had to wait for 11.34 to come out to find that the main feature for 11.34 had been pushed to 11.36 (mod_rails) and we don't know if the main feature for 11.36 is still on time or if it's been pushed to 11.38…
We officially announced the new feature system last week at our conference.
 

monarobase

Well-Known Member
PartnerNOC
Jan 26, 2010
512
3
68
France
cPanel Access Level
Root Administrator
I'm talking about the system being open… there are still new feature requests being posted in the old system. If the new system is concidered stable maybe you should create a bannar in the feature requests forums to inform people about the new system and disallow creation of new topics so they have to create their new requests in the new system…
 

monarobase

Well-Known Member
PartnerNOC
Jan 26, 2010
512
3
68
France
cPanel Access Level
Root Administrator
I used up all my votes with the large amount of new feature requests on the new feature request system about a week ago and have been told to wait for new votes to be allowed.

When I started voting I did not know there was a limit to how many features I could approve.

When will I be able to vote again ? Is there a way I can cancel a vote to place my vote on a feature I think is more important ?

Why is there a limit ? Shouldn't I be allowed to vote for all the features I like ? Doesn't limiting votes false the results ?
 
Last edited: