cPanel not displaying visitors' IP #s - displays ISP's IP instead


Jul 26, 2019
Thunder Bay, Ontario
cPanel Access Level
Website Owner

I am a website owner, and my ISP recently migrated my website to a newer server that features cPanel.

I have noticed that since the site has been migrated, most of the utilities in my WordPress site for recording visitors only show ISP's IP# - hundreds of times. I thought the ISP was checking up on my site! My site usually attracts 100-200 unique visitors each day, but no other IP # are showing. Interestingly, one of my WordPress site utilities DOES show me my visitors' actual IP #s, but it's just a "users online" utility that does not record or analyse stats.

Curious about all this, I went into cPanel and looked at the Visitors log, and even downloaded the RAW access logs - same thing! - looks as if my ISP is visiting me thousands of times, and virtually no one else. AW-Stats does not appear to be working at all - it says I have one or two visitors a day.

I have asked my ISP about this, he he acknowledges the problem, but he's busy this week, and I am curious - any idea what could be causing this situation? Anything I can tell him? Here is a screen-shot of my Visitors log:

[Moderator Note: Third-party link removed. Please upload images as attachments directly to the thread]

Thanks for any advice.



Product Owner II
Staff member
Nov 14, 2017
Are you aware if your provider is using something such as nginx to proxy traffic? In the event they are a common issue would be to see only the provider's IP address. If you do not have root access (which I assume you do not based on your cPanel access level as website owner) you'll need to discuss this with your provider further.