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cPanel not showing hostname

Discussion in 'E-mail Discussion' started by Alessandro Ferrara, Feb 20, 2017.

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  1. Alessandro Ferrara

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    Hi guys, I searched in the forum but have not found any solution to my problem.

    My problem is that when I go in cpanel, on the email accounts and then configure the mail client, cpanel shows me as a SSL server the domain.tld and not the hostame like server.host.tld.


    This problem occurs only on sites that have installed an ssl certificate.
    The sites that not using ssl certificate shows the correct parameters, likely:

    Cpanel --> email accounts --> configure email client:
    SSL connection to the server: hostaname as server.host.tld
    No SSL connection the server: mail.domain.tld

    How can I solve this problem and show the hostname even for those sites that have ssl?
    I reinstalled the main ssl server for all services but nothing has changed.


    Thanks in advance
     
  2. Eminds

    Eminds Well-Known Member

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    Do you have SSL installed for the Server Hostname ?
     
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  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    That's correct:
    Email Accounts - Documentation - cPanel Documentation
     
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  4. Alessandro Ferrara

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    That is precisely the problem.

    On domain.tld I installed a no wildcard certificate then it should show the hostname right? But does not show the host name, but only domain.tld and mail.domain.tld.

    The domain ssl certificate is valid only for domain.tld and www.domain.tld


    The hostname have installed the certificate issued by cPanel... on all services.

    How do I solve this problem?
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    The behavior you have reported is by design. The Domain TLS document explains how this works:

    Since the mail service is already secured via SNI functionality, cPanel automatically lists the best available name for SSL use.

    Thank you.
     
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