Cpanel not working for only one domain...

[Lamar]

A domain can not reach Cpanel, either by http://domain.com/cpanel or http://domain.com:2082. All other domains on the server work fine. This account was moved from another server, where it could reach cpanel. Cpanel would not work on the new server, no matter what I did. I moved it to yet another server...same issue. This is what shows:

Not Found
The server was not able to find the document (./frontend/Xskin/index.html) you requested
Please check the url and try again. You might also want to report
this error to your webhost.


--------------------------------------------------------------------------------

cpsrvd/10.6.1 Server at domain.com

Advise me, please.

 

[webignition]

The main cPanel URL should be:

http://example.com:2082/frontend/{theme name}/index.html

or

https://example:2083/frontend/{theme name}/index.html

where {theme name} is the name of the theme for that account.

If you're using the 'x' theme, the URLs would then be:

http://example.com:2082/frontend/x/index.html

or

https://example:2083/frontend/x/index.html

The error you're getting refers to ./frontend/Xskin/index.html, which would indicate that it is trying to use a skin named 'Xskin'. If this doesn't exist on your server, it's not going to work.

Perhaps the server from which the account was moved had a clone of 'x' called 'Xskin'.

Changing the theme for the account in question to 'x' should sort things out.

 

[Lamar]

Thanks for your reply. I had already tried this, but tried it again for good measure. Still does not work. I get the prompt for user/pass just fine. After that, the 404.

 

[aby]

Do you mean.. you tried changing the cpanel themes for that domain. As webignition suggested, it should work.

Anyway try the manual way...

ssh to the server

edit the file /var/cpanel/users/yourusername

change the RS=? to RS=x

let us know the result.

 

[Lamar]

I thought it should work, as well. I did it manually, and it was already set to x. I tried changing it, but it did not help.

 

[aby]

What you get when you try to login directly from WHM ?

 

[Lamar]

What you get when you try to login directly from WHM ?

I can log into another control panel using the root password. Then, while in that control panel, I can jump to the domain's in question easily with the "manage another account" function.

I am starting to think this is a dns issue. I am going to check her dns nameservers.

 

[aby]

DNS ?

Why not try with the IP instead of the domain name ?

 

[Lamar]

DNS ?

Why not try with the IP instead of the domain name ?

As I stated in my first post, http://IP.add.ree.ss:2082 did not work whenever I tried it. I just tried it again, and lo and behold, it worked.

Thank you. This has to be dns, now.

 

[Lamar]

As I stated in my first post, http://IP.add.ree.ss:2082 did not work whenever I tried it. I just tried it again, and lo and behold, it worked.

Thank you. This has to be dns, now.

I do not understand it NOT working before I used the "manage another account" function, though.

 

[aby]

I don't see any relation between that.. but infact might have been solvedonce you changed the theme.

 

[Lamar]

I don't see any relation between that.. but infact might have been solvedonce you changed the theme.

I did look at the nameservers listed for that domain, and she is using
Network Solutions---which requires the IPs with the nameservers. The
nameservers were correct, but the IPs were wrong. They pointed to the
original server.