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cPanel Password change error

Discussion in 'General Discussion' started by webdatago, May 31, 2017.

  1. webdatago

    webdatago Member

    Joined:
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    Our server hosting cPanel is having challenges, if we try to login with SSH it tells us password incorrect and we are logged in with cpanel for a day now if we try to change password through WHM it tells us "The password for 'root' could not be changed because: Sorry, the user “root”
    not exist."

    Secondly, if we are creating new account w get "
    Account Creation Status: failed

    (XID vakz6m) The MySQL service is down."

    Thirdly this error is showing "A warning occurred while processing this directive." under cpanel & WHM setup under.

    error showing"

    Code:
    Entry for r00t missing in /etc/shadow at /usr/local/cpanel/Cpanel/PwCache.pm line 284.
       Cpanel::PwCache::_readshadow(0, 2, 1495448604, 1495448608) called at /usr/local/cpanel/Cpanel/PwCache.pm line 499
       Cpanel::PwCache::_getpwdata(0, 2, 1495448604, 1495448608) called at /usr/local/cpanel/Cpanel/PwCache.pm line 364
       Cpanel::PwCache::_pwfunc(0, 2) called at /usr/local/cpanel/Cpanel/PwCache.pm line 202
       Cpanel::PwCache::getpwuid(0) called at /usr/local/cpanel/Cpanel/PwCache.pm line 664
       Cpanel::PwCache::gethomedir() called at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 53
       Cpanel::CachedCommand::Utils::_get_datastore_dir() called at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 32
       Cpanel::CachedCommand::Utils::_get_datastore_filename("all_iplist.db") called at /usr/local/cpanel/Cpanel/IP/Configured.pm line 40
       Cpanel::IP::Configured::getconfiguredips() called at /usr/local/cpanel/Cpanel/Ips/Fetch.pm line 18
       Cpanel::Ips::Fetch::fetchipslist() called at /usr/local/cpanel/Whostmgr/TweakSettings/Basic.pm line 57
       Whostmgr::TweakSettings::Basic::__ANON__(__CPANEL_HIDDEN__) called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 1
       eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 1
       eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 2
       eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 4
       eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 4
       eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 16
       Template::Provider::__ANON__(Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
       Template::Document::process(Template::Document=HASH(0x7e6c6b0), Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 347
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
       Template::Context::process(Template::Context=HASH(0x7d79270), "_gentweakpage.tmpl", HASH(0x7e1a360)) called at /usr/local/cpanel/whostmgr/docroot/templates/editsets.tmpl line 44
       eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/editsets.tmpl line 16
       Template::Provider::__ANON__(Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
       Template::Document::process(Template::Document=HASH(0x7d905e0), Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 347
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
       Template::Context::process(Template::Context=HASH(0x7d79270), Template::Document=HASH(0x7d905e0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
       Template::Service::process(Template::Service=HASH(0x7d821c8), "editsets.tmpl", HASH(0x7d658a8)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66
       Template::process(Template=HASH(0x7d82810), "editsets.tmpl", HASH(0x7d658a8)) called at /usr/local/cpanel/Cpanel/Template.pm line 423
       Cpanel::Template::process_template("whostmgr", HASH(0x7d658a8), HASH(0x7c14458)) called at whostmgr/bin/whostmgr.pl line 2330
       main::editsets() called at whostmgr/bin/whostmgr.pl line 469
     at /usr/local/cpanel/Cpanel/PwCache.pm line 284.
       Cpanel::PwCache::_readshadow(0, 2, 1495448604, 1495448608) called at /usr/local/cpanel/Cpanel/PwCache.pm line 499
       Cpanel::PwCache::_getpwdata(0, 2, 1495448604, 1495448608) called at /usr/local/cpanel/Cpanel/PwCache.pm line 364
       Cpanel::PwCache::_pwfunc(0, 2) called at /usr/local/cpanel/Cpanel/PwCache.pm line 202
       Cpanel::PwCache::getpwuid(0) called at /usr/local/cpanel/Cpanel/PwCache.pm line 664
       Cpanel::PwCache::gethomedir() called at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 53
       Cpanel::CachedCommand::Utils::_get_datastore_dir() called at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 32
       Cpanel::CachedCommand::Utils::_get_datastore_filename("all_iplist.db") called at /usr/local/cpanel/Cpanel/IP/Configured.pm line 40
       Cpanel::IP::Configured::getconfiguredips() called at /usr/local/cpanel/Cpanel/Ips/Fetch.pm line 18
       Cpanel::Ips::Fetch::fetchipslist() called at /usr/local/cpanel/Whostmgr/TweakSettings/Basic.pm line 57
       Whostmgr::TweakSettings::Basic::__ANON__(__CPANEL_HIDDEN__) called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 1
       eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 1
       eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 2
       eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 4
       eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 4
       eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 16
       Template::Provider::__ANON__(Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
       Template::Document::process(Template::Document=HASH(0x7e6c6b0), Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 347
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
       Template::Context::process(Template::Context=HASH(0x7d79270), "_gentweakpage.tmpl", HASH(0x7e1a360)) called at /usr/local/cpanel/whostmgr/docroot/templates/editsets.tmpl line 44
       eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/editsets.tmpl line 16
       Template::Provider::__ANON__(Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
       Template::Document::process(Template::Document=HASH(0x7d905e0), Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 347
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
       Template::Context::process(Template::Context=HASH(0x7d79270), Template::Document=HASH(0x7d905e0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
       Template::Service::process(Template::Service=HASH(0x7d821c8), "editsets.tmpl", HASH(0x7d658a8)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66
       Template::process(Template=HASH(0x7d82810), "editsets.tmpl", HASH(0x7d658a8)) called at /usr/local/cpanel/Cpanel/Template.pm line 423
       Cpanel::Template::process_template("whostmgr", HASH(0x7d658a8), HASH(0x7c14458)) called at whostmgr/bin/whostmgr.pl line 2330
       main::editsets() called at whostmgr/bin/whostmgr.pl line 469
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
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    Hello,

    It's possible the /etc/shadow or other files on your system were corrupted. I recommend reaching out to your data center or provider to see if they can help restore SSH access to the system, as it's unlikely you will be able to make any changes through cPanel or WHM to restore access.

    Thank you.
     
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