cPanel Password change error

webdatago

Member
Jan 23, 2015
17
0
1
cPanel Access Level
Root Administrator
Our server hosting cPanel is having challenges, if we try to login with SSH it tells us password incorrect and we are logged in with cpanel for a day now if we try to change password through WHM it tells us "The password for 'root' could not be changed because: Sorry, the user “root”
not exist."

Secondly, if we are creating new account w get "
Account Creation Status: failed

(XID vakz6m) The MySQL service is down."

Thirdly this error is showing "A warning occurred while processing this directive." under cpanel & WHM setup under.

error showing"

Code:
Entry for r00t missing in /etc/shadow at /usr/local/cpanel/Cpanel/PwCache.pm line 284.
   Cpanel::PwCache::_readshadow(0, 2, 1495448604, 1495448608) called at /usr/local/cpanel/Cpanel/PwCache.pm line 499
   Cpanel::PwCache::_getpwdata(0, 2, 1495448604, 1495448608) called at /usr/local/cpanel/Cpanel/PwCache.pm line 364
   Cpanel::PwCache::_pwfunc(0, 2) called at /usr/local/cpanel/Cpanel/PwCache.pm line 202
   Cpanel::PwCache::getpwuid(0) called at /usr/local/cpanel/Cpanel/PwCache.pm line 664
   Cpanel::PwCache::gethomedir() called at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 53
   Cpanel::CachedCommand::Utils::_get_datastore_dir() called at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 32
   Cpanel::CachedCommand::Utils::_get_datastore_filename("all_iplist.db") called at /usr/local/cpanel/Cpanel/IP/Configured.pm line 40
   Cpanel::IP::Configured::getconfiguredips() called at /usr/local/cpanel/Cpanel/Ips/Fetch.pm line 18
   Cpanel::Ips::Fetch::fetchipslist() called at /usr/local/cpanel/Whostmgr/TweakSettings/Basic.pm line 57
   Whostmgr::TweakSettings::Basic::__ANON__(__CPANEL_HIDDEN__) called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 1
   eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 1
   eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 2
   eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 4
   eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 4
   eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 16
   Template::Provider::__ANON__(Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
   eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
   Template::Document::process(Template::Document=HASH(0x7e6c6b0), Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 347
   eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
   Template::Context::process(Template::Context=HASH(0x7d79270), "_gentweakpage.tmpl", HASH(0x7e1a360)) called at /usr/local/cpanel/whostmgr/docroot/templates/editsets.tmpl line 44
   eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/editsets.tmpl line 16
   Template::Provider::__ANON__(Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
   eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
   Template::Document::process(Template::Document=HASH(0x7d905e0), Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 347
   eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
   Template::Context::process(Template::Context=HASH(0x7d79270), Template::Document=HASH(0x7d905e0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
   eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
   Template::Service::process(Template::Service=HASH(0x7d821c8), "editsets.tmpl", HASH(0x7d658a8)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66
   Template::process(Template=HASH(0x7d82810), "editsets.tmpl", HASH(0x7d658a8)) called at /usr/local/cpanel/Cpanel/Template.pm line 423
   Cpanel::Template::process_template("whostmgr", HASH(0x7d658a8), HASH(0x7c14458)) called at whostmgr/bin/whostmgr.pl line 2330
   main::editsets() called at whostmgr/bin/whostmgr.pl line 469
 at /usr/local/cpanel/Cpanel/PwCache.pm line 284.
   Cpanel::PwCache::_readshadow(0, 2, 1495448604, 1495448608) called at /usr/local/cpanel/Cpanel/PwCache.pm line 499
   Cpanel::PwCache::_getpwdata(0, 2, 1495448604, 1495448608) called at /usr/local/cpanel/Cpanel/PwCache.pm line 364
   Cpanel::PwCache::_pwfunc(0, 2) called at /usr/local/cpanel/Cpanel/PwCache.pm line 202
   Cpanel::PwCache::getpwuid(0) called at /usr/local/cpanel/Cpanel/PwCache.pm line 664
   Cpanel::PwCache::gethomedir() called at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 53
   Cpanel::CachedCommand::Utils::_get_datastore_dir() called at /usr/local/cpanel/Cpanel/CachedCommand/Utils.pm line 32
   Cpanel::CachedCommand::Utils::_get_datastore_filename("all_iplist.db") called at /usr/local/cpanel/Cpanel/IP/Configured.pm line 40
   Cpanel::IP::Configured::getconfiguredips() called at /usr/local/cpanel/Cpanel/Ips/Fetch.pm line 18
   Cpanel::Ips::Fetch::fetchipslist() called at /usr/local/cpanel/Whostmgr/TweakSettings/Basic.pm line 57
   Whostmgr::TweakSettings::Basic::__ANON__(__CPANEL_HIDDEN__) called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 1
   eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 1
   eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 2
   eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 4
   eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 4
   eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/_gentweakpage.tmpl line 16
   Template::Provider::__ANON__(Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
   eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
   Template::Document::process(Template::Document=HASH(0x7e6c6b0), Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 347
   eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
   Template::Context::process(Template::Context=HASH(0x7d79270), "_gentweakpage.tmpl", HASH(0x7e1a360)) called at /usr/local/cpanel/whostmgr/docroot/templates/editsets.tmpl line 44
   eval {...} called at /usr/local/cpanel/whostmgr/docroot/templates/editsets.tmpl line 16
   Template::Provider::__ANON__(Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
   eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
   Template::Document::process(Template::Document=HASH(0x7d905e0), Template::Context=HASH(0x7d79270)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 347
   eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
   Template::Context::process(Template::Context=HASH(0x7d79270), Template::Document=HASH(0x7d905e0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
   eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
   Template::Service::process(Template::Service=HASH(0x7d821c8), "editsets.tmpl", HASH(0x7d658a8)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66
   Template::process(Template=HASH(0x7d82810), "editsets.tmpl", HASH(0x7d658a8)) called at /usr/local/cpanel/Cpanel/Template.pm line 423
   Cpanel::Template::process_template("whostmgr", HASH(0x7d658a8), HASH(0x7c14458)) called at whostmgr/bin/whostmgr.pl line 2330
   main::editsets() called at whostmgr/bin/whostmgr.pl line 469
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

It's possible the /etc/shadow or other files on your system were corrupted. I recommend reaching out to your data center or provider to see if they can help restore SSH access to the system, as it's unlikely you will be able to make any changes through cPanel or WHM to restore access.

Thank you.