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cPanel password reset emails. Here comes the problem

Discussion in 'E-mail Discussions' started by maysoft, Jun 6, 2007.

  1. maysoft

    maysoft Well-Known Member

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    The problem is simple: lots of free e-mail services and ISP perform checking of the sender of that password reset e-mail. And of course it fails (since it is something like cpanel@host.com which is never exists unless user has a domain-wide default mailbox) and the message never gets into the recipient's mailbox.

    Is this fixable? Or, at least, is there any way I could change the "From:" field of those e-mails?

    Any help appreciated!
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You should probably disable password reset all together. IMHO
     
  3. maysoft

    maysoft Well-Known Member

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    And then deal with tons of password recovery requests? :)
    There has to be better alternative...
     
  4. electric

    electric Well-Known Member

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    I agree. It should be a setting in the reseller center where reseller can enter the desired "from" address.

    If empty, then it should pick up the setting specified in the server config page.

    I'd submit this into the dev system as a feature request, but there's no point since cpanel doesn't like to add common-sense features like this.

    Feel free to do so anyway: bugzilla.cpanel.net
     
  5. cPanelNick

    cPanelNick Administrator
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    I wouldn't bother, we already opened an internal case on this afternoon.


    Note: Case 1513: Allow adjusting From address for password reset emails
     
  6. electric

    electric Well-Known Member

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    Holy smokes! :D

    I'm beginning to think I need to rethink my attitude towards cpanel. You guys have been pretty impressive over the past month or so, with regard to actually participating in the forums, listening to customer requests, making changes, etc...

    Something is very different at cpanel. The apathy seems to have disappeared.

    This is good. :)
     
  7. cPanelNick

    cPanelNick Administrator
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    Its not that we have been apathetic, we just spent months refactoring internals so we could speed up development. All the feature requests just had to wait till that was done.
     
  8. electric

    electric Well-Known Member

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    Well, whatever the reason, I've noticed a marked increase in "interest" from cpanel on the forums and in general.

    In that spirit, I've made my first (of many that will come.. heh) suggestion for usability improvement. [ here ]

    :)
     
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