Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

cPanel password reset emails. Here comes the problem

Discussion in 'E-mail Discussion' started by maysoft, Jun 6, 2007.

  1. maysoft

    maysoft Well-Known Member

    Joined:
    Nov 10, 2005
    Messages:
    64
    Likes Received:
    0
    Trophy Points:
    156
    The problem is simple: lots of free e-mail services and ISP perform checking of the sender of that password reset e-mail. And of course it fails (since it is something like cpanel@host.com which is never exists unless user has a domain-wide default mailbox) and the message never gets into the recipient's mailbox.

    Is this fixable? Or, at least, is there any way I could change the "From:" field of those e-mails?

    Any help appreciated!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,429
    Likes Received:
    415
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You should probably disable password reset all together. IMHO
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. maysoft

    maysoft Well-Known Member

    Joined:
    Nov 10, 2005
    Messages:
    64
    Likes Received:
    0
    Trophy Points:
    156
    And then deal with tons of password recovery requests? :)
    There has to be better alternative...
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. electric

    electric Well-Known Member

    Joined:
    Nov 5, 2001
    Messages:
    731
    Likes Received:
    3
    Trophy Points:
    318
    I agree. It should be a setting in the reseller center where reseller can enter the desired "from" address.

    If empty, then it should pick up the setting specified in the server config page.

    I'd submit this into the dev system as a feature request, but there's no point since cpanel doesn't like to add common-sense features like this.

    Feel free to do so anyway: bugzilla.cpanel.net
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,480
    Likes Received:
    30
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    I wouldn't bother, we already opened an internal case on this afternoon.


    Note: Case 1513: Allow adjusting From address for password reset emails
     
  6. electric

    electric Well-Known Member

    Joined:
    Nov 5, 2001
    Messages:
    731
    Likes Received:
    3
    Trophy Points:
    318
    Holy smokes! :D

    I'm beginning to think I need to rethink my attitude towards cpanel. You guys have been pretty impressive over the past month or so, with regard to actually participating in the forums, listening to customer requests, making changes, etc...

    Something is very different at cpanel. The apathy seems to have disappeared.

    This is good. :)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,480
    Likes Received:
    30
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    Its not that we have been apathetic, we just spent months refactoring internals so we could speed up development. All the feature requests just had to wait till that was done.
     
  8. electric

    electric Well-Known Member

    Joined:
    Nov 5, 2001
    Messages:
    731
    Likes Received:
    3
    Trophy Points:
    318
    Well, whatever the reason, I've noticed a marked increase in "interest" from cpanel on the forums and in general.

    In that spirit, I've made my first (of many that will come.. heh) suggestion for usability improvement. [ here ]

    :)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice