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cPanel password reset not working in Safari on Mac OS X

Discussion in 'General Discussion' started by contour, Jan 18, 2006.

  1. contour

    contour Registered

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    A user has reported problems with the cPanel password-reset procedure using the current Safari web browser on Mac OS X Tiger -- and I can confirm that the problem exists. Is this a known problem? Is there a workaround?

    The specifics: The password reset procedure I'd been given was to go to http://example.com/securecontrolpanel and, when the dialog asks for username/password, hit "cancel" and you get the login screen with the option to reset the password.

    Using Safari on OS X, however, hitting "cancel" stops communication with the server at that point, so the user never sees the login / password-reset screen.

    Is this a known problem? Is there a workaround?
     
  2. chirpy

    chirpy Well-Known Member

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    The workaround is most likely to recommend a more widely supported web browser :eek: If you want to bring it to cPanel's attention, you can log a bugzilla entry unless there's one there already for it. Otherwise, using FireFox should work.
     
  3. verdon

    verdon Well-Known Member

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    oooo... them's fightin words ;)

    Actually, I keep FireFox around for the odd time that I run into something that doesn't work in Safari. It's a nice browser too, thougg I do prefer Safari.
     
  4. chirpy

    chirpy Well-Known Member

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    :p I'm talking %ages here ;)
    I know it's not an ideal answer, but from what cPanel has said in the past they mostly only test on IE/Firefox.
     
  5. verdon

    verdon Well-Known Member

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    I know, I'm just yanking your chain :)

    Out of curiosity though, AFAIK, Safari uses the KDE rendering engine which is what's used in Konqueror for Linux. Is Konqueror popularly used among desktop Linux users, or is FireFox the browser of choice there as well?
     
  6. sawbuck

    sawbuck Well-Known Member

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    We prefer FF on Linux (CentOS).
     
  7. contour

    contour Registered

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    Filed as bug 3793

    Following the suggestion, I've filed this as a new bug in cPanel's Bugzilla. It's number 3793.
     
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