cPanel Password Reset ==> Unrouteable address

musioc

Well-Known Member
Aug 4, 2011
127
1
68
Hello
Recently my users can not reset their password via email
I receive an email like this :
Code:
Mail delivery failed: returning message to sender
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  [email protected]
    Unrouteable address

------ This is a copy of the message, including all the headers. ------
.
.
.
Can you please help me?
Can I change password reset sender mail?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello :)

The delivery failure message you provided indicates the email address could not accept delivery. Please ensure the user has configured a valid contact email for their account via "cPanel >> Update Contact Info". The password reset email is sent to the email address configured under this option.

Thank you.