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cPanel Password Reset ==> Unrouteable address

Discussion in 'E-mail Discussions' started by musioc, Nov 15, 2012.

  1. musioc

    musioc Well-Known Member

    Joined:
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    Hello
    Recently my users can not reset their password via email
    I receive an email like this :
    Code:
    Mail delivery failed: returning message to sender
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
      username@hostname.serverdomain.com
        Unrouteable address
    
    ------ This is a copy of the message, including all the headers. ------
    .
    .
    .
    
    Can you please help me?
    Can I change password reset sender mail?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
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    Root Administrator
    Hello :)

    The delivery failure message you provided indicates the email address could not accept delivery. Please ensure the user has configured a valid contact email for their account via "cPanel >> Update Contact Info". The password reset email is sent to the email address configured under this option.

    Thank you.
     
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