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cpanel password

Discussion in 'General Discussion' started by popeye, Mar 21, 2015.

  1. popeye

    popeye Well-Known Member

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    Hi i noticed a customer changed all there password via cpanel all in one go, and the server sent this email to the customer. But i can't see anywhere that lets you do this ?

    Your password has changed. The system has set a new password
    for you for the following services: ftp mail MySQL system If you
    initiated this change, please disregard this email. If you did not initiate
    this change, please contact your system administrator.

    This notice is the result of a request made by a computer with the IP
    address of “111111111” through the “cpanel” service on the server.

    A reverse DNS (Domain Name Service) lookup on the IP address returned the
    host name “a”.

    This computer’s location appears to be:

    Copyright© 2015 cPanel, Inc.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Sounds like some sort of fraud email.

    Have you tried resetting that users password again manually?

    I think you should.
     
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  3. popeye

    popeye Well-Known Member

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    Yes i have changed it again. i thought it was odd because i have never seen an email like this before.

    PS the host and I.P was from the chap working on the customers site.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Did you get another similar email?

    cPanel login email notices have recently had some style and additional details added to them.
     
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  5. popeye

    popeye Well-Known Member

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    No nothing just the one.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    To note, yes, it's possible for a cPanel user to reset their password. You can browse to the "System" tab under "WHM >> Tweak Settings" and disable the following option if you want to disable the ability for users to reset their password:

    "Email password reset"

    Thank you.
     
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  7. popeye

    popeye Well-Known Member

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    Hi yes it's set to off already
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    The other method a cPanel user can change their password is through the "Change Password" option after they successfully authenticate into cPanel. You can disable this feature via "WHM >> Packages >> Feature Manager" if you want to prevent cPanel users from changing their password (it's listed as "Password Change").

    Thank you.
     
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  9. popeye

    popeye Well-Known Member

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    Yes the one i posted here says it changed it for the following services: ftp mail MySQL in cpanel it only changes the cpanel password.
     
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Right, that's normal. Changing the cPanel password automatically updates the user's password in other services connected to the account username.

    Thank you.
     
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  11. popeye

    popeye Well-Known Member

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    Ok thanks
     
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