After hitting some of your customers with a cost increase of over 400%, and getting publicly burned for it, you are increasing pricing AGAIN? You guys are just unreal.. Sure, you add new features New features does not mean increase in costs on YOUR end, you have been adding features for years already. You already employ that same R&D team that has been there for years, so this is no justification for his new price increase.
Is this company still owned by this vulture capitalist firm? If so, I guess it's all we can expect from beancounters who care more about a quick buck than the long-term survivability of their product. Driving away customers with regular price increase is NOT going to be healthy in the long term. Obviously they are more interested in cashing as much money as possible right now, and selling the company before it leaks too many customers.
Personally, my cPanel-related costs have doubled in 2020 due to being moved from my former buyCpanel 1-year flat licence to the new monthly pricing. Now I'll be getting hit by another 8% price increase only a few months later. This is unacceptable.