zhongshan

Member
PartnerNOC
Jan 17, 2008
18
2
53
Well, this is very easy: The previous price increase didn't make cPanel lose customers, so they simply went for more, this is a trial and error thing. Once they have a massive goodbye from the industry they'll reconsider and probably stop pushing the finger inner.
 

MEPlus

Registered
Oct 1, 2020
2
2
3
Canada
cPanel Access Level
Root Administrator
After hitting some of your customers with a cost increase of over 400%, and getting publicly burned for it, you are increasing pricing AGAIN? You guys are just unreal.. Sure, you add new features New features does not mean increase in costs on YOUR end, you have been adding features for years already. You already employ that same R&D team that has been there for years, so this is no justification for his new price increase.

Is this company still owned by this vulture capitalist firm? If so, I guess it's all we can expect from beancounters who care more about a quick buck than the long-term survivability of their product. Driving away customers with regular price increase is NOT going to be healthy in the long term. Obviously they are more interested in cashing as much money as possible right now, and selling the company before it leaks too many customers.

Personally, my cPanel-related costs have doubled in 2020 due to being moved from my former buyCpanel 1-year flat licence to the new monthly pricing. Now I'll be getting hit by another 8% price increase only a few months later. This is unacceptable.
 

StevenC99

Registered
Oct 1, 2020
3
4
3
Planet Earth
cPanel Access Level
Root Administrator
Ridiculous! That's a ~10% price increase if you have 2 to 5 accounts; 30% price increase if you have 500 accounts!

So please tell me - before they delete my post - what are the best competitors to cPanel/WHM and how mature/usable are they?
What are other, neutral web forums to discuss alternatives to cPanel in case they delete this thread?

Please also answer my poll and tell me which features would be important for you in an alternative to cPanel:

Thank you!
 
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cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
Hey Everyone,

We appreciate you reaching out and want to discuss this with you as well as hear your concerns. So that we may best do this, will you each please send a private message to me with the following information so that we may put you in touch with someone who can help?
  • Your name
  • Company Name (If you're a partner)
  • Email Address (If you're a direct/store customer this is the email that your license is purchased under)
If you're not sure about the above the following can be provided:
  • IP Address your license is associated with
  • Previous order number of a store purchase
You can create a DM to me by following the link here: https://forums.cpanel.net/conversations/add

This will also be relevant for future responses to this thread as well.

Thank you, we look forward to hearing from you.
 

LucasRolff

Well-Known Member
Community Guide Contributor
May 27, 2013
141
84
78
cPanel Access Level
Root Administrator
Hi everyone,

Increases suck, I know - but again, as a customer or partner, you have to evaluate how your suppliers (including cPanel) benefits you. If the benefits do no longer exceed the price, then find a new supplier.

The same goes when drives from a particular manufacturer go up - then you as a customer can decide whether you're gonna try to find better deals somewhere else.

Again, price increases suck :) But individuals and/or companies now have to deal with it - if it doesn't fit the bill, then migrate.

Have a beautiful day everyone <3

#stillLovescPanel
 

MEPlus

Registered
Oct 1, 2020
2
2
3
Canada
cPanel Access Level
Root Administrator
Can't send DM probably because this is a new account (long time lurker, but first time poster). Anyway I doubt there's much that can be done or optimized, unless you back down on this new price increase. I have one single VPS with 25 or 26 domains, and I'm on the 30-domains licence. I used to pay $165 through buyCPanel, had to switch to a $30 monthly plan when my one year contract expired last August (so it now costs me $360 USD a year instead of $165), and the new increase will bump that yearly cost to $390 USD per year. Being in Canada means I also have to deal with the USD-CAD exchange rate, my September renewal cost me $40.25 CAD).

I already had to increase pricings for all my hosting customer last year to deal with the original price increase. This new increase I will have to eat.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
Can't send DM probably because this is a new account (long time lurker, but first time poster). Anyway I doubt there's much that can be done or optimized, unless you back down on this new price increase. I have one single VPS with 25 or 26 domains, and I'm on the 30-domains licence. I used to pay $165 through buyCPanel, had to switch to a $30 monthly plan when my one year contract expired last August (so it now costs me $360 USD a year instead of $165), and the new increase will bump that yearly cost to $390 USD per year. Being in Canada means I also have to deal with the USD-CAD exchange rate, my September renewal cost me $40.25 CAD).

I already had to increase pricings for all my hosting customer last year to deal with the original price increase. This new increase I will have to eat.
I updated your permissions and sent you a PM @MEPlus
 

dstana

Well-Known Member
Jul 6, 2016
85
10
8
Phoenix, AZ
cPanel Access Level
Root Administrator
Well guess it's time to move to Plesk. VC greed knows no bounds and they'll keep pushing and pushing until they find the break point where everyone quits being lazy and migrates to another product with fair pricing.

One of the servers I currently manage has 1917 accounts on it. cPanel is going to be $593.60 /month or Plesk $20.63 / month. Seems like a no brainer.
 
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zhongshan

Member
PartnerNOC
Jan 17, 2008
18
2
53
Well guess it's time to move to Plesk. VC greed knows no bounds and they'll keep pushing and pushing until they find the break point where everyone quits being lazy and migrates to another product with fair pricing.

One of the servers I currently manage has 1917 accounts on it. cPanel is going to be $593.60 /month or Plesk $20.63 / month. Seems like a no brainer.
Google this -----> Webpros

Yeah, sucks right? Anyway, Plesk is crXp.
 
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wonker

Active Member
Dec 5, 2007
32
5
58
We love cPanel and the cPanel staff are great but if the plan is to increase by 50% each year then we will probably be forced to look elsewhere. Our only viable alternative is currently missing a few features but it seems they will be adding them soon.

Future doesn’t look good here. When a company is sold from investor to investor and each new investor increases the prices to try and sell for a huge profit, it’s the customers who end up paying the price.

We need some reassurance that in 4 years time we will still be able to afford cPanel. Difficult to invest time in testing new features (like server profiles) without knowing if the price will double next year making cPanel not viable any more for the shared hosting market.
 
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zhongshan

Member
PartnerNOC
Jan 17, 2008
18
2
53
I'm too very hurt by this. This time I consider it disloyal to customers. And you know, in a relationship you can forgive everything but when there's a loyalty issue there's no return, same as when you wrinkle a paper, there's no return from that.
 

Aaaalex

Registered
Aug 13, 2015
4
1
53
napoli
cPanel Access Level
Root Administrator
It is unreal... we have 7/800 account per server and last year we had serius problem with price increase and new model of pricing, and after one year you increse again of 75% for +100 account? It is unreal and seems you are making fun of us.. we work and for many of us it is already now very hard to continue to maintain the cPanel but now it will be almost impossible for many... I don't have words, really.
 
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wswd

Well-Known Member
Aug 9, 2005
142
16
168
cPanel Access Level
Root Administrator
Well guess it's time to move to Plesk. VC greed knows no bounds and they'll keep pushing and pushing until they find the break point where everyone quits being lazy and migrates to another product with fair pricing.

One of the servers I currently manage has 1917 accounts on it. cPanel is going to be $593.60 /month or Plesk $20.63 / month. Seems like a no brainer.

Don't go with Plesk. They are owned by the same company who owns cPanel. Time to give DirectAdmin an early Christmas present and move to them.

Unfortunately, not enough people left during the first price increase. Oh well. Hopefully folks will learn at some point. These increases are not going to end until there is a substantial loss in business.
 

HostXNow_Chris

Well-Known Member
PartnerNOC
Jan 22, 2016
49
35
18
United Kingdom
cPanel Access Level
DataCenter Provider
Twitter
I've been using cPanel for over 15 years and know you can't keep increasing pricing by over xxx% for existing customers, not with Shared/Reseller hosting anyway unless the goal is for everyone to leave you. Little increases here and there due to suppliers increasing their costs, sure, but massive increases is not the norm.

It wouldn't be so bad if cPanel provided a discount to existing customers who've helped improved cPanel over the years.

Like 10% recurring discount for every 5 years that the customer/partner has been with cPanel.

Not quite fair that old customers of cPanel have been paying for the software for over 10 years and put up with lots of bugs/lack of features. But new customers now while paying more pretty much have a bug free experience and have nearly every feature they want/need which was only possible due to the old customers of cPanel who helped improve the product. Nginx/CentOS 8 is not fully supported yet.

I hope cPanel/VC know what they're doing long-term. ;)
 
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