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Cpanel Pro Issue

Discussion in 'General Discussion' started by kris1351, Feb 21, 2004.

  1. kris1351

    kris1351 Well-Known Member

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    Ok, well we really love the support ticket feature as it works well with our setups. We discovered today though, that even though Resellers set up their support section to work in their WHM, their customers are being redirected to whatever the master says. This is bad for us being anonymous to the majority of our Resellers customers. Please look into this Nick.
     
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  2. kris1351

    kris1351 Well-Known Member

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    No one else sees this as a problem?
     
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  3. Website Rob

    Website Rob Well-Known Member

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    Not enough info to make a determination.
     
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  4. TheDood

    TheDood Member

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    Yes, This will become an issue. I see how it could cause huge problems.

    Hope something comes out to fix it. :)
     
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  5. TRAIN YARD SOFTWARE

    TRAIN YARD SOFTWARE Well-Known Member

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    We have same issue
     
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  6. cPanelNick

    cPanelNick Administrator
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    Anyone got a ticket open ?
     
  7. kris1351

    kris1351 Well-Known Member

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    I put bug report cPanel ID# 41202 in. Thanks Nick.

    cPanel.net Support Ticket Number: 41202
     
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  8. silversurfer

    silversurfer Well-Known Member

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    I suspect this has to do more with the software design w/o consider resellers rather than an actual bug. But yes, it can be an issue. So we have it disabled on our reseller servers. No way we are going to help answer support tickets for our resellers for one.
     
  9. TheDood

    TheDood Member

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    Yes, This is a problem, and i hope they get it fixed fast!
     
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  10. jackal

    jackal Well-Known Member
    PartnerNOC

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    Same problem here

    cPanel.net Support Ticket Number: 41622
     
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