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Cpanel problems ([an error occurred while processing this directive])

Discussion in 'General Discussion' started by don_will, Dec 3, 2007.

  1. don_will

    don_will Well-Known Member

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    How to solve this problems :
    Code:
    isdedicatedip() requires one argument (this probably means a domain is missing from httpd.conf) at /usr/local/cpanel/Cpanel/DIp.pm line 38
    	Cpanel::DIp::isdedicatedip(undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 184
    	Cpanel::ExpVar::expvar('$hasdedicatedip') called at cpanel.pl line 1701
    	main::execiftag('<cpanelif $hasdedicatedip') called at cpanel.pl line 4315
    	main::ifresult('$hasdedicatedip') called at /usr/local/cpanel/Cpanel/Branding.pm line 757
    	Cpanel::Branding::api2_applist('nvarglist', '') called at (eval 129) line 1
    	eval '$dataref = [Cpanel::Branding::api2_applist(%CFG)];' called at cpanel.pl line 4591
    	main::api2_exec('Branding', 'applist', 'HASH(0xa149864)', 'HASH(0x8fc3e20)') called at cpanel.pl line 1218
    	main::cpexectag('<?cp Branding::applist([div id="%"]^J  [div id="%-bdrop" class="c...') called at cpanel.pl line 4390
    	main::dotag(undef) called at cpanel.pl line 4279
    	main::cpanel_parseblock('SCALAR(0x9fd9624)') called at cpanel.pl line 4233
    	main::cpanel_parse('GLOB(0x9bdeb44)') called at cpanel.pl line 2520
    	main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//index.html') called at /usr/local/cpanel/Cpanel/Branding.pm line 77
    	Cpanel::Branding::Branding_include('index.html') called at (eval 7) line 1
    	eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel.pl line 1367
    	main::exectag('<cpanel Branding="include(index.html)">') called at cpanel.pl line 4390
    	main::dotag(undef) called at cpanel.pl line 4279
    	main::cpanel_parseblock('SCALAR(0x8f78508)') called at cpanel.pl line 4233
    	main::cpanel_parse('GLOB(0x9b77030)') called at cpanel.pl line 1057
    	Carp::cluck('isdedicatedip() requires one argument (this probably means a dom...') called at /usr/local/cpanel/Cpanel/DIp.pm line 38
    	Cpanel::DIp::isdedicatedip(undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 184
    	Cpanel::ExpVar::expvar('$hasdedicatedip') called at cpanel.pl line 1701
    	main::execiftag('<cpanelif $hasdedicatedip') called at cpanel.pl line 4315
    	main::ifresult('$hasdedicatedip') called at /usr/local/cpanel/Cpanel/Branding.pm line 757
    	Cpanel::Branding::api2_applist('nvarglist', '') called at (eval 129) line 1
    	eval '$dataref = [Cpanel::Branding::api2_applist(%CFG)];' called at cpanel.pl line 4591
    	main::api2_exec('Branding', 'applist', 'HASH(0xa149864)', 'HASH(0x8fc3e20)') called at cpanel.pl line 1218
    	main::cpexectag('<?cp Branding::applist([div id="%"]^J  [div id="%-bdrop" class="c...') called at cpanel.pl line 4390
    	main::dotag(undef) called at cpanel.pl line 4279
    	main::cpanel_parseblock('SCALAR(0x9fd9624)') called at cpanel.pl line 4233
    	main::cpanel_parse('GLOB(0x9bdeb44)') called at cpanel.pl line 2520
    	main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//index.html') called at /usr/local/cpanel/Cpanel/Branding.pm line 77
    	Cpanel::Branding::Branding_include('index.html') called at (eval 7) line 1
    	eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel.pl line 1367
    	main::exectag('<cpanel Branding="include(index.html)">') called at cpanel.pl line 4390
    	main::dotag(undef) called at cpanel.pl line 4279
    	main::cpanel_parseblock('SCALAR(0x8f78508)') called at cpanel.pl line 4233
    	main::cpanel_parse('GLOB(0x9b77030)') called at cpanel.pl line 1057
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Typically one does the following in such a situation:

    - Type perl -v via SSH to see which version of Perl you are running. Is it 5.8.8? If not, upgrade.
    - If that doesn't work or you're already running Perl 5.8.8, run /scripts/checkperlmodules via SSH as root
    - If that doesn't work, try /scrupts/upcp --force via SSH as root
     
  3. don_will

    don_will Well-Known Member

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    Location:
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    Perl v5.8.8 built for i386-linux-thread-multi

    /scripts/checkperlmodules
    Code:
    Method: Perl Expect
    Fetching CPAN timestamp...Done
    Testing connection speed...(this could take a while)...Done
    Ping:1.852 Testing connection speed to cpan.erlbaum.net using pureperl...(314800                                                                              .00 bytes/s)...Done
    Ping:1.852 Testing connection speed to cpan.belfry.net using pureperl...(314800.                                                                              00 bytes/s)...Done
    Ping:2.060 Testing connection speed to cpan.glines.org using pureperl...(156500.                                                                              00 bytes/s)...Done
    Three usable mirrors located
    Three usable mirrors located
    Mirror Check passed for cpan.erlbaum.net (/index.html)
    Unknown config variable 'less'
    commit: wrote '/usr/lib/perl5/5.8.8/CPAN/Config.pm'
    CPAN: File::HomeDir loaded ok (v0.66)
    CPAN: Storable loaded ok (v2.18)
    Going to read /home/.cpan/Metadata
      Database was generated on Mon, 03 Dec 2007 02:39:06 GMT
    Devel::PPPort is up to date (3.13).
    HTTP::Date is up to date (1.47).
    Scalar::Util is up to date (1.19).
    MIME::Base64 is up to date (3.07).
    Digest::MD5 is up to date (2.36).
    URI is up to date (1.35).
    Net::FTP is up to date (2.77).
    HTML::Tagset is up to date (3.10).
    HTML::Parser is up to date (3.56).
    HTML::HeadParser is up to date (2.22).
    LWP is up to date (5.808).
    Crypt::SSLeay is up to date (0.57).
    Digest::MD5 is up to date (2.36).
    Digest::SHA1 is up to date (2.11).
    Encode is up to date (2.23).
    ExtUtils::Constant is up to date (0.17).
    ExtUtils::ParseXS is up to date (2.18).
    File::Touch is up to date (0.02).
    Filesys::Df is up to date (0.92).
    Filesys::Virtual is up to date (0.06).
    Filter::Util::Call is up to date (1.07).
    Getopt::Long is up to date (2.37).
    cPCPAN: Module (Compress::Raw::Zlib) holdback (2.008 held back to 2.005)
    Compress::Raw::Zlib is up to date (2.006).
    Net::FTPSSL is up to date (0.04).
    Net::SSL is up to date (2.84).
    cPCPAN: Module (Net::SSLeay) holdback (1.32 held back to 1.30)
    Net::SSLeay is up to date (1.30).
    cPCPAN: Module (IO::Compress::Gzip) holdback (2.008 held back to 2.005)
    IO::Compress::Gzip is up to date (2.005).
    IO::Scalar is up to date (2.110).
    IO::Socket::SSL is up to date (1.12).
    IO::Stty is up to date (.02).
    cPCPAN: Module (IO::Uncompress::Gunzip) holdback (2.008 held back to 2.005)
    IO::Uncompress::Gunzip is up to date (2.005).
    Lchown is up to date (1.00).
    List::Util is up to date (1.19).
    MD5 is up to date (2.03).
    Net::AIM is up to date (1.22).
    Net::DNS is up to date (0.61).
    Net::OSCAR is up to date (1.925).
    Storable is up to date (2.18).
    Term::ReadKey is up to date (2.30).
    Term::ReadLine::Perl is up to date (1.0302).
    Time::HiRes is up to date (1.9711).
    Tree::MultiNode is up to date (1.0.10).
    Unix::PID is up to date (0.0.13).
    cPCPAN: Module (XML::Parser) holdback (2.36 held back to 2.34)
    XML::Parser is up to date (2.34).
    XML::SAX is up to date (0.16).
    XML::Simple is up to date (2.18).
    lib::restrict is up to date (0.0.5).
    Filesys::Statvfs is up to date (0.82).
    Crypt::GPG is up to date (1.63).
    Class::Accessor is up to date (0.31).
    Class::Accessor::Fast is up to date (0.31).
    File::MMagic::XS is up to date (0.09003).
    Acme::Spork is up to date (0.0.7).
    Apache::Admin::Config is up to date (0.94).
    Archive::Tar is up to date (1.36).
    Archive::Tar::Streamed is up to date (0.03).
    Archive::Zip is up to date (1.23).
    DBI is up to date (1.601).
    DBD::mysql is up to date (4.005).
    Digest::MD5 is up to date (2.36).
    Digest::SHA1 is up to date (2.11).
    MIME::Base64 is up to date (3.07).
    MIME::Lite is up to date (3.020).
    URI::URL is up to date (5.03).
    HTML::Tagset is up to date (3.10).
    MIME::Base64 is up to date (3.07).
    Digest::MD5 is up to date (2.36).
    URI is up to date (1.35).
    Net::FTP is up to date (2.77).
    HTML::Tagset is up to date (3.10).
    HTML::Parser is up to date (3.56).
    HTML::HeadParser is up to date (2.22).
    LWP is up to date (5.808).
    Parse::RecDescent is up to date (1.94).
    OLE::Storage_Lite is up to date (0.15).
    MIME::Base64 is up to date (3.07).
    Digest::MD5 is up to date (2.36).
    URI is up to date (1.35).
    Net::FTP is up to date (2.77).
    HTML::Tagset is up to date (3.10).
    HTML::Parser is up to date (3.56).
    HTML::HeadParser is up to date (2.22).
    LWP is up to date (5.808).
    Term::ReadKey is up to date (2.30).
    Term::ReadLine::Perl is up to date (1.0302).
    Text::Query is up to date (0.07).
    Image::Size is up to date (3.1).
    DBI is up to date (1.601).
    Safe::Hole is up to date (0.10).
    Tie::ShadowHash is up to date (0.07).
    Set::Crontab is up to date (1.00).
    IO::Scalar is up to date (2.110).
    Storable is up to date (2.18).
    Spreadsheet::ParseExcel is up to date (0.32).
    Spreadsheet::WriteExcel is up to date (2.20).
    Business::OnlinePayment::AuthorizeNet is up to date (3.19).
    Business::UPS is up to date (1.13).
    CGI is up to date (3.31).
    Class::Std::Utils is up to date (0.0.3).
    Compress::Bzip2 is up to date (2.09).
    cPCPAN: Module (Compress::Zlib) holdback (2.008 held back to 1.42)
    Compress::Zlib is up to date (1.42).
    DBI is up to date (1.601).
    Date::Parse is up to date (2.27).
    File::Tail is up to date (0.99.3).
    GD::Graph is up to date (1.44).
    GD::Text::Align is up to date (1.18).
    Geo::IPfree is up to date (0.2).
    HTML::Parser is up to date (3.56).
    HTTP::Daemon::App is up to date (0.0.9).
    IO::Socket::ByteCounter is up to date (0.0.2).
    Image::Size is up to date (3.1).
    MIME::Base64 is up to date (3.07).
    Mail::DomainKeys is up to date (1.0).
    Mail::SPF is up to date (v2.005).
    Mail::SPF::Query is up to date (1.999.1).
    Mail::DKIM is up to date (0.29).
    IP::Country is up to date (2.23).
    Graph::Easy is up to date (0.60).
    Graph::Flowchart is up to date (0.10).
    cPCPAN: Module (Mail::SpamAssassin) holdback (3.002003 held back to 3.2.3)
    Mail::SpamAssassin is up to date (3.002003).
    XML::LibXML::Common is up to date (0.13).
    XML::LibXML is up to date (1.65).
    Net::DAV::Server is up to date (1.29).
    Net::Daemon::SSL is up to date (1.0).
    Net::LDAP::Schema is up to date (0.9905).
    Net::LDAP::Server is up to date (0.4).
    GD::Graph is up to date (1.44).
    Parse::RecDescent is up to date (1.94).
    Quota is up to date (1.6.1).
    SVG::TT::Graph is up to date (0.09).
    Safe::Hole is up to date (0.10).
    Spreadsheet::ParseExcel is up to date (0.32).
    Spreadsheet::WriteExcel is up to date (2.20).
    String::CRC32 is up to date (1.4).
    SQL::Statement is up to date (1.15).
    Tie::IxHash is up to date (1.21).
    Tie::ShadowHash is up to date (0.07).
    Tie::Watch is up to date (1.2).
    URI::URL is up to date (5.03).
    File::Scan::ClamAV is up to date (1.8).
    perlmod--Install done
    Tested 97, 97 ok, 0 failed.
    
    and after that i did : /scripts/upcp --force

    but problems is not solve. And when ive browse one of my site : The requested URL /news.php was not found on this server. <-- But http://URL/news.php is not missing.. when ive browse without news.php or index.php. et..c only using domain name all i can see is Cpanel default page :
    Code:
    If you can see this page, then the people who manage this server have installed cPanel and WebHost Manager (WHM) which use the Apache Web server software and the Apache Interface to OpenSSL (mod_ssl) successfully. They now have to add content to this directory and replace this placeholder page, or else point the server at their real content.
    ATTENTION!
    
    If you are seeing this page instead of the site you expected, please contact the administrator of the site involved. (Try sending an email to <webmaster@domain>.) Although this site is running cPanel, WebHost Manager, and Apache software it almost certainly has no other connection to cPanel Inc. or the Apache Group. Please do not send mail about this site or its contents to cPanel Inc. or the Apache Group.
    About cPanel:
    
    cPanel is a leading provider of software for the webhosting industry. If you would like to learn more about cPanel please visit our website at www.cpanel.net. Please be advised that cPanel Inc. is not a web hosting company, and as such has no control over content found elsewhere on this site.
    About Apache HTTP Server:
    
    The Apache HTTP Server is an open source web server which powers many of the worlds web sites. The Apache HTTP server is part of the Apache Group's many influential projects. Their efforts have helped shape much the world wide web, and they continue to be a dominating force in the web hosting industry.
     
    #3 don_will, Dec 3, 2007
    Last edited: Dec 3, 2007
  4. gvard

    gvard Well-Known Member
    PartnerNOC

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  5. gvard

    gvard Well-Known Member
    PartnerNOC

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    I can't even submit a ticket via http://tickets.cpanel.net/ !!! How am I supposed to report this problem? cPanel is broken and my customers can't use it!
     
  6. gvard

    gvard Well-Known Member
    PartnerNOC

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    For some strange reason, when I entered "hello" in a ticket (and only that) it gets opened. Then I replied in the ticket with the actual problem, maybe in the initial ticket I can't enter the perl error message I'm receiving (support ticket bug??)

    cPanel ticket: 227290
     
  7. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

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    don_will, check the VirtualHost entry in httpd.conf for the account/domain in question. The IP Address is likely incorrect.
     
  8. don_will

    don_will Well-Known Member

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    sorry for replying lately.. ive edited httpd.conf my probs is gone. thank you very much
     
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