cPanel problems in WHM - the case of the disappearing website

JHC

Member
Sep 12, 2006
18
0
151
Hi All,
Right now I only have one cPanel instance running on my VPS. I have more to do but I can't go ahead because that 1 account is not showing up...

1. This account is not listed in 'List Accounts' in WHM
2. I can't access it through its own cPanel
3. I can't access it through its domain address... it tells me there is no website configured to that address.

What are some tests I can run to figure out what's going on...?

Thanks in advance.
 

dino_dimitri

Member
Sep 23, 2005
11
0
151
Hi again JHC..

check the entries in the file

/etc/trueuserdomains (something like that)

If the entry for the domain is missing then add it and voila the domain will be listed under the WHM.
 

JHC

Member
Sep 12, 2006
18
0
151
Thanks for your help Dino.

I checked the file you just mentioned and both the domain and its user were listed there. I also tried some other files in the same area and they had the right domain and the right user...

Any other thoughts?

__________________

It is fixed now. I received assistance from my provider and their answer was that the upgrade broke some settings and they just fixed them. (I know it wasn't much of an answer but I guess since it is fixed...)

Thanks.
 
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