cPanel reactivation fee?

[Flegy]

Hi all,

I am using dedicated cpanel license but we buy the licence from time to time to update cpanel because we use it for personal purpose so we don't need WHM and Cpanel access.

Today when we tried to buy license we got the email that we need pay extra 64$ because of reactivation fee. What is that and why this time we need pay it? Its same price as we used Cpanel but we didn't have access to WHM/Cpanel. I think it's not fair we need pay for something that we didn't use! Are have any solution or we need request refund of paid license and move to zPanel?

EMAIL:

Thank you for your recent licensing order for IP 195.29.82.119. This licensed IP address previously incurred a licensing fee (accessed by cPanel, Inc.) which is due prior to activation of this IP address. As stated in cPanel’s End User Licensing Agreement, once a server’s cPanel license is expired, all cPanel software must be immediately deleted or uninstalled from the server. cPanel, Inc. has detected that cPanel software was previously installed and running while the IP/server was unlicensed within the last 2 months.

The reactivation fee is being assessed by cPanel Inc. and being collected by cPanel direct, all cPanel partners, and all cPanel distributors based on IP ADDRESS. For additional information regarding cPanel’s End User Licensing Agreement please visit the following link:

| cPanel, Inc.

We have added a cPanel license reactivation fee onto your newly created invoice for this licensed IP address. Once this invoice has been paid your cPanel license will be instantly activated.

Please log into your client area and navigate to your invoices section to pay this invoice OR click on the link below:

Client Area - BuycPanel.com

 

[Infopro]

we buy the licence from time to time to update cpanel because we use it for personal purpose so we don't need WHM and Cpanel access.

That makes no sense to me.

Please feel free to contact cPanel Customer Service if you like:
Support & Customer Service | cPanel, Inc.

No one on these forums can assist you with this matter though.

 

[tank]

might be "cpanel" (not the real cpanel) phishing email.

 

[Infopro]

Looks like a valid email and link, to me.

 

[rpvw]

From the Terms of Use - BuycPanel

5) Modifications to Services and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. When possible we will attempt to provide 30-day notice of any price or produce/service changes via email.

It is important to maintain an active licensing subscription for each of the software products purchased from Provider, and installed on your server. On occasion, for cPanel and CloudLinux licenses, cPanel, Inc. may choose to assess a reactivation fee based on the Internet Protocol (IP) Address of your license, if an active cPanel license is not consistently maintained per the cPanel End User Licensing Agreement (EULA) at | cPanel, Inc.. In cases where cPanel assesses a reactivation fee, Customer is responsible for paying a reactivation fee before activation of a cPanel or CloudLinux license.

If Customer believes a reactivation fee has been incorrectly assessed by the cPanel, Inc. licensing system, Customer must contact Provider and provide any information required to submit a reactivation fee dispute to cPanel, Inc.

 

[tank]

yea your right, I didn't' see that actual links and plus i wouldn't know if they were correct to begin with. LOL