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Cpanel rejecting login information

Discussion in 'General Discussion' started by driverC, Oct 18, 2012.

  1. driverC

    driverC Well-Known Member

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    Hello,

    a customer of ours is having a problem with his Cpanel account. When he tries to log in to the english version of Cpanel it will reject his login information. However, when he tries to log in to the Spanish version of Cpanel the login works.

    I have confirmed he is using the correct login information.

    The error message is: "Login was invalid"

    We have had this problem before...customers were reporting that the login information was being rejected but as soon as they click on another language on the login screen it will let them log in.

    I am able to log in to the english Cpanel. So I guess there is something wrong with his computer but without access to the computer it's hard to figure out what it is.

    Thank you.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Clearing the browser cache might be helpful. Trying another browser all together might be helpful in troubleshooting to see if its a browser issue at all. Forcing a cPanel update to refresh all system files might also be of some help here.
     
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