cPanel reseller to dedicated migration

mojamoi

Well-Known Member
Jul 23, 2007
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reseller account has no ssh access and I am trying to migrate accounts to a dedicated server with cpanel as well.

I get the following error after uploading the backup tar ball in the new dedicated server then using whm<backup<restore full backup/cpmove

Restore for accountqww

Searching /home....
Found backup-12.14.2013_05-15-37_accountqww.tar.gz !
Extracting tarball...................
Done

Extracting Domain....Done

Sorry, we were unable to transfer the account. Information about accountqww's primary domain is either missing or corrupt. For more information, please examine /home/cprestore/backup-12.14.2013_05-15-37_accountqww/cp/accountqww
checked 8 files.....



Please help me with the solution
 

cPanelMichael

Technical Support Community Manager
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Apr 11, 2011
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Re: cpanel reseller to dedi migration

Hello :)

Please try transferring the account via:

"WHM Home » Transfers » Copy an Account From Another Server With an Account Password"

Does this allow the account to transfer successfully?

Thank you.
 

mojamoi

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Jul 23, 2007
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Re: cpanel reseller to dedi migration

so in this case i know just the reseller password and not the password of individual accounts
 

cPanelMichael

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Re: cpanel reseller to dedi migration

Try generating a backup for a different account and uploading it to the destination server again. Does it also fail to restore successfully?

Thank you.
 

mojamoi

Well-Known Member
Jul 23, 2007
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Re: cpanel reseller to dedi migration

yes it fails to restore correctly

both backup.tar and cp-move.tar.gz fail

some backup.tar are successful however
 
Last edited:

mojamoi

Well-Known Member
Jul 23, 2007
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0
66
Re: cpanel reseller to dedi migration

i tried Copy an Account From Another Server With an Account Password for the main reseller account:
but it fails

Failed to fetch cpmove file via cPanel XML-API.
Trying to fetch cpmove file via ftp+cgi!
Attempting to login as accountqww to roadster.websitewelcome.com via ftp
Login ok
Uploading Htaccess
Uploading Wrapper
Uploading Dectector
Uploading Packager
Uploading Downloader
Uploading Killer
Chmoding scripts
Fetching http:/e.com/~aaoountqww/cgi-bin/cpdownload/cpanelwrap.cgi? (connected:0).......(request attempt 1/12)...Resolving .com...(resolve attempt 1/65)......connecting to [email protected] 404 while fetching URL
...............
Fetching http:///cgi-bin/cpdownload/cpanelwrap.cgi?accountqww (connected:0).......(request attempt 1/12)......connecting to [email protected] 404 while fetching URL http://om.com//cgi-bin/cpdownload/cpanelwrap.cgi?acountqww
...............
Unable to get uid of remote account...(trace information follows)...
 
Last edited:

cPanelMichael

Technical Support Community Manager
Staff member
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Unfortunately, it's difficult to troubleshoot the issue without root access to the source server. Are you able to contact your hosting provider on the source server to let them know the backups of your accounts are corrupted?

Thank you.