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cPanel reseller to dedicated migration

Discussion in 'General Discussion' started by mojamoi, Dec 17, 2013.

  1. mojamoi

    mojamoi Well-Known Member

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    reseller account has no ssh access and I am trying to migrate accounts to a dedicated server with cpanel as well.

    I get the following error after uploading the backup tar ball in the new dedicated server then using whm<backup<restore full backup/cpmove

    Restore for accountqww

    Searching /home....
    Found backup-12.14.2013_05-15-37_accountqww.tar.gz !
    Extracting tarball...................
    Done

    Extracting Domain....Done

    Sorry, we were unable to transfer the account. Information about accountqww's primary domain is either missing or corrupt. For more information, please examine /home/cprestore/backup-12.14.2013_05-15-37_accountqww/cp/accountqww
    checked 8 files.....



    Please help me with the solution
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Re: cpanel reseller to dedi migration

    Hello :)

    Please try transferring the account via:

    "WHM Home » Transfers » Copy an Account From Another Server With an Account Password"

    Does this allow the account to transfer successfully?

    Thank you.
     
  3. mojamoi

    mojamoi Well-Known Member

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    Re: cpanel reseller to dedi migration

    so in this case i know just the reseller password and not the password of individual accounts
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Re: cpanel reseller to dedi migration

    Try generating a backup for a different account and uploading it to the destination server again. Does it also fail to restore successfully?

    Thank you.
     
  5. mojamoi

    mojamoi Well-Known Member

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    Re: cpanel reseller to dedi migration

    yes it fails to restore correctly

    both backup.tar and cp-move.tar.gz fail

    some backup.tar are successful however
     
    #5 mojamoi, Dec 17, 2013
    Last edited: Dec 17, 2013
  6. mojamoi

    mojamoi Well-Known Member

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    Re: cpanel reseller to dedi migration

    i tried Copy an Account From Another Server With an Account Password for the main reseller account:
    but it fails

    Failed to fetch cpmove file via cPanel XML-API.
    Trying to fetch cpmove file via ftp+cgi!
    Attempting to login as accountqww to roadster.websitewelcome.com via ftp
    Login ok
    Uploading Htaccess
    Uploading Wrapper
    Uploading Dectector
    Uploading Packager
    Uploading Downloader
    Uploading Killer
    Chmoding scripts
    Fetching http:/e.com/~aaoountqww/cgi-bin/cpdownload/cpanelwrap.cgi? (connected:0).......(request attempt 1/12)...Resolving .com...(resolve attempt 1/65)......connecting to ...@......connected......receiving...Error 404 while fetching URL
    ...............
    Fetching http:///cgi-bin/cpdownload/cpanelwrap.cgi?accountqww (connected:0).......(request attempt 1/12)......connecting to 17...@1......connected......receiving...Error 404 while fetching URL http://om.com//cgi-bin/cpdownload/cpanelwrap.cgi?acountqww
    ...............
    Unable to get uid of remote account...(trace information follows)...
     
    #6 mojamoi, Dec 17, 2013
    Last edited: Dec 17, 2013
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Unfortunately, it's difficult to troubleshoot the issue without root access to the source server. Are you able to contact your hosting provider on the source server to let them know the backups of your accounts are corrupted?

    Thank you.
     
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