cPanel restart service httpd failed

[abdul202]

my apache serever was down for more than 2 hours and i got this messgaes by email

The service “httpd” appears to be down.

Server host.mysite.com
Primary IP Address xxx.xxx.xxx
Service Name httpd
Service Status failed
Notification The service “httpd” appears to be down.
Service Check Method The system failed to connect to this service’s TCP/IP port.
Reason Timeout while trying to get data from service: Died
Number of Restart Attempts 20
Startup Log No startup log
Log Messages [Tue Jan 19 18:03:02 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Jan 19 17:56:12 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Jan 19 17:49:35 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Jan 19 17:42:58 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Jan 19 17:36:12 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Jan 19 17:27:56 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Jan 19 17:21:17 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Jan 19 17:11:49 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Jan 19 17:02:31 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Jan 19 16:51:46 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Jan 19 16:47:49 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Jan 19 16:41:32 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Jan 19 16:33:38 2016] [notice] Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations
Memory Information Used 5.82 GB
Available 1.78 GB
Installed 3.75 GB

Load Information 0.03 0.03 0.00
Uptime 139 days, 17 hours, 7 minutes, and 51 seconds
IOStat Information avg-cpu: %user %nice %system %iowait %steal %idle 1.46 0.03 0.33 0.06 0.00 98.12 Device: tps Blk_read/s Blk_wrtn/s Blk_read Blk_wrtn
Top Processes PID Owner CPU % Memory % Command
4102 root 8.28 0.10 /usr/local/cpanel/3rdparty/bin/perl /usr/local/cpanel/scripts/restartsrv_pureftpd --check --notconfigured-ok
23462 mysql 5.92 6.56 /usr/sbin/mysqld --basedir=/usr --datadir=/var/lib/mysql --plugin-dir=/usr/lib/mysql/plugin --user=mysql --log-error=/var/lib/mysql/host.mysite.com.err --open-files-limit=10000 --pid-file=/var/lib/mysql/host.mysite.com.pid
4065 root 0.34 0.38 tailwatchd - chkservd - ftpd check
8211 root 0.10 0.31 lfd - sleeping
4003 root 0.06 0.19 /usr/local/cpanel/3rdparty/bin/perl /usr/local/cpanel/bin/leechprotect

The chkservd process attempts to connect to “127.0.0.1:80” in order to validate that this service is functioning. If you blocked connections with iptables or the “Host Access Control” interface in WHM, this failure may be a false positive.
To resolve this issue, either open the firewall to allow connections as the root user to “127.0.0.1:80” or disable checks for this service in WHM’s “Service Manager” interface with the “Configure Monitor Settings” link below.
Configure Monitor Settings:
https://host.mysite.com:2087/scripts/srvmng#service-chkservd
Configure chkservd:
https://host.mysite.com:2087/scripts2/tweaksettings?find=chkservd
Disable HTML notifications:
https://host.mysite.com:2087/scripts2/tweaksettings?find=chkservd_plaintext_notify

This notice was generated “Tuesday, January 19, 2016 4:06:52 PM UTC”.
“Service failures (ChkServd)” notifications are currently configured to have an importance of “High”. You can change the importance or disable this type of notification in WHM’s Contact Manager at: https://host.mysite.com:2087/scripts2/editcontact?event=chkservd

the cpanel used before to restart the server successfully when it's down but now it always fail to restart
this is not the first time it happened 3 times before
how to fix this
best regards
Abdul

 

[cPanelMichael]

Hello

Could you verify if Apache is actually failing before it's detected as down, or if Chkservd is incorrectly marking it as a "failed" service? You can review /usr/local/apache/logs/error_log to look for any specific reasons for a failure before the automatic restarts occurs. Please also review your firewall rules to see if local connections over port 80 are blocked for any reason.

Thank you.

 

[abdul202]

i have check my server error_log and i got this at the time of restar attepmpts

- Output Removed -

and here are the iptables rules

- Output Removed -

i'm not an expert in server administration so if you want access to my server i can open a support ticket
Best regards
Abdul

 

[cPanelMichael]

Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[abdul202]

ok thank you
i have opened a support ticket with this number
7437007