cPanel saying I require a metal license

[JamesV]

I have a server hosted through Fasthosts on cloud server service called CloudNX. The IP address affected is 77.68.2.194.

Today the license appears to be failing as although it is present I am getting a message saying:

This machine is not licensed for a cloud server. A metal license is required for this machine.

I tried to submit a support ticket but when I run:

/usr/local/cpanel/cpanel -S

The support ticket form says the Support Access ID generated is invalid.

When I check the license cPanel says it is active here:

cPanel & WHM License Verification | cPanel, L.L.C.

Verify license. Our license verification tool will display the cPanel & WHM license history for a server and whether or not it's valid.

verify.cpanel.net

 

[cPRex]

Hey there! Could you email [email protected] about this issue? Our customer service team will be able to check and confirm the license type for that specific environment.