cPanel server operation timed out at cpsrvd.pl line 532

[Abah Emmanuel]

Internal Server Error
500

The cPanel Server operation timed out at cpsrvd.pl line 532.
...propagated at /usr/local/cpanel/Cpanel/SafeFile.pm line 216.



cpsrvd Server at domain.tld

am having the same issue in my website

 

[cPanelLauren]

Hello @ABAH EMMANUEL

Can you provide any relevant output to the cPanel error logs which are located at /usr/local/cpanel/logs/error_log - you will need to access the server via SSH to obtain this information.

Thanks!

 

[PabloC]

Hello,

I am having the same problems since yesterday. The server went down a few times in the last few hours.

I attached the log file

 

[cPanelLauren]

Hello,


Firstly please don't attach your entire log file, the relevant entries should be sufficient.


Second - That is only giving the following error occasionally:

[2018-11-12 12:27:42 +0000] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 533.

You've not provided any further detail on your issue so I'm unaware if it's related to the issue you're experiencing. Does the time which this occurred correspond to the times which you were experiencing issues on the server? During that same time frame is anything noted in

/var/log/messages

and was the server under high load at the time of the incident?


Thanks!

 

[PabloC]

Hello,

I apologize for the log! I am sorry.

Yes, the server had a very high load, actually about once an hour keeps crashing, and I was told buy the sys guy to increase these figures

opcache.memory_consumption from 64 to at least 256
opcache.interned_strings_buffer from 4 to 16

and to make sure these two are like this

opcache.revalidate_freq = 0
opcache.fast_shutdown = 0

I opened php.ini (/opt/cpanel/ea-php56/root/etc) and I found these four entries, but I don't know where to go to edit them.

Could you please help me?

Right now, after restarting PHP-FPM, the server is like this

 

[cPanelLauren]

Hi @PabloC


That makes a lot more sense! So if the server was under high load and the cPsrvd process timed out as a result it would explain the behavior you're seeing.

If ea-php56 is the version of PHP you're running you should find the php.ini in /opt/cpanel/ea-php56/root/etc/ and if you're running opcache those values should be modifiable there. You should also be able to edit the php.ini file through WHM's MutliPHP Ini Editor interface as well.

Now if you're running php-fpm you might need to make some additional changes Enabling PHP-FPM forces disable_functions

This thread may also be useful Best Practice to enable/configure OPCache w/ EA4:PHP7+PHP-FPM

Thanks!

 

[PabloC]

Thanks @cPanelLauren!

I am sorry to bother you again, but I need to modify these two



and when I go to cpanel.domain.com and then to MultiPHP INI Editor, and those are not there.
Where do I go to modify them?

Thank you!



(here you can see all my php.ini)

 

[cPanelLauren]

Hi @PabloC


Are they present if you check them in the "editor" mode of the PHP.ini?

Also you might check your domain's local php.ini usually in /home/$user/public_html it can be named one of the following: php.ini, local.ini or .user.ini

 

[PabloC]

No, in the "editor" I get exactly the same as in the "Basic Mode".

I checked /home/$user/public_html and I have ".user.ini" and "php.ini", both with the same info as "Basic Mode". Both files with just a few bytes difference in size.

Where else could it be?



(Thank you for your patience!)

 

[cPanelLauren]

Hi @PabloC

It might be reporting defaults - you may want to try adding the value and then checking your php.ini - default values don't usually need to be added to the php.ini if the module is loaded (in this case we know it is because it comes up in the phpinfo)