cpanel server to server transfer 251 accounts - missed addon domains

webtalk

Registered
Mar 14, 2012
4
0
51
cPanel Access Level
Website Owner
recently we had to shift a shared server to another.

All of the addon domains are missing while transfer , total 256 accounts.

now what we have if we list subdomain:

abc.com subdomain.abc.com blank addon

if we click on addons we land to primary domains.

fixing 251 account is a mess.

whats the best way to fix it.

build

WHM 11.32.2 (build 18)
CENTOS 5.8 x86_64 virtuozzo on host9
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello :)

You can review the transfer logs on the destination server via:

"WHM >> Transfers >> Review Copied Accounts"

Could you review the log for a specific account in which addon domain names were not transferred, and then let us know if you see any specific error messages?

Thank you.
 

Xavior82

Active Member
PartnerNOC
Oct 5, 2006
30
0
156
Montreal
Just thought I'd mention that we are also having a lot of problems lately with account transfers between servers as far as addon domains are concerned. Basically after the transfer the addon domains don't work, are not listed in the client's cPanel, and the appropriate vhost entries are not present in the httpd.conf. We are running the latest cPanel version, might be a bug. I suggest you do more testing on server to server transfers of accounts containing addons domains.
 

Mike N

Member
Sep 15, 2010
10
0
51
cPanel Access Level
Root Administrator
Just thought I'd mention that we are also having a lot of problems lately with account transfers between servers as far as addon domains are concerned. Basically after the transfer the addon domains don't work, are not listed in the client's cPanel, and the appropriate vhost entries are not present in the httpd.conf. We are running the latest cPanel version, might be a bug. I suggest you do more testing on server to server transfers of accounts containing addons domains.

Can you elaborate on this a bit more? Have you determined if it is an isolated bug, or is it confirmed?

We're in the process of preparing to transfer 200+ accounts from one cPanel server (11.30 on FreeBSD) to another (11.32 on CentOS), and your message threw up a red flag for me since a lot of our clients have add-on domains.

Thanks!
 

H2Hosting.com

Well-Known Member
Sep 4, 2001
192
0
316
Confirm/ Its a big problem/ WHM 11.32.3 (build 23)
/var/cpanel/users/USER files are the same but /var/cpanel/userdata/USER has just some of entries.
Spent two hours and still cannot understand what is wrong. Tested on two accounts.
 

CitizenK

Well-Known Member
Jun 5, 2012
64
1
58
On The Road
cPanel Access Level
Root Administrator
Hello,

If anyones seen any errors in the processing of addon domains I encourage them to post them here as cPanelMichael recommends. If you are currently having problems with this I recommend that you open a ticket with cPanel suport and have them help.

Please make sure to post your ticket number here, and a link to this thread in your ticket.

Thanks,