Cpanel Service Monitor FAILED: ftpd


Jan 24, 2015
cPanel Access Level
Root Administrator

I have a WHM server at Afrihost, after various account type changes (from unmanaged to managed and back to unmanaged) I'm now getting dozens of these messages every hour, how do I fix this? FTP is still working, even with this.

I forced a cPanel update and that didn't help.

Server:	(my servername)
Primary IP:	(my IP address)
Service:	ftpd
Notification Type:	failed  

Notification:	ftpd failed @ Sat Jan 24 13:19:08 2015. A restart was attempted automagically.
Service Check Method:	[socket connect] 
Reason:	TCP Transaction Log: 
<< 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
>> USER __cpanel__service__auth__ftpd__YU1g79J5OgPTQdhkipxoe41iKdqIC5zGAYTL_ncHpV9AsBJBbHmhrVse8FQWhuag
<< 331 User __cpanel__service__auth__ftpd__YU1g79J5OgPTQdhkipxoe41iKdqIC5zGAYTL_ncHpV9AsBJBbHmhrVse8FQWhuag OK. Password required
>> PASS V5dukji8uCmgq7lbKOaDfrLzUM_j3XODB9e3zdYSyFrvq2aYY0vS0ABbmJpF4pSj
<< 530 Login authentication failed
ftpd: ** [530 Login authentication failed != 2]
: Died
Number of Restart Attempts:	280
Startup Log:	Starting Running: /usr/sbin/pure-ftpd -O clf:/var/log/xferlog --daemonize -A -c50 -B -C3 -D -E -fftp -H -I15 -lextauth:/var/run/ftpd.sock -L10000:8 -m4 -p30000:32760 -s -S21 -U133:022 -u100 -i -Oxferlog:/usr/local/apache/domlogs/ftpxferlog -k99 -Z -Y1 -JHIGH:MEDIUM:+TLSv1:!SSLv2:+SSLv3
[  OK  ]
Starting pure-authd: 
Log Messages:	Jan 24 13:19:17 servername pure-ftpd: ([email protected]) [INFO] Logout.
Jan 24 13:19:16 servername pure-ftpd: ([email protected]) [WARNING] Authentication failed for user [__cpanel__service__auth__ftpd__YU1g79J5OgPTQdhkipxoe41iKdqIC5zGAYTL_ncHpV9AsBJBbHmhrVse8FQWhuag]
Jan 24 13:19:10 servername pure-ftpd: ([email protected]) [INFO] New connection from
Jan 24 13:14:14 servername pure-ftpd: ([email protected]) [INFO] Logout.
Jan 24 13:14:14 servername pure-ftpd: ([email protected]) [WARNING] Authentication failed for user [__cpanel__service__auth__ftpd__dOlssbDm_82954QgO3NDZnSpxT6JdlJbWiCm6rVoTzjimGGxs2JMY_e6SmuP67Dz]
Memory Information:	•	Used: 511MB 
•	Available: 1358MB 
•	Installed: 1869MB 
Load Information:	0.07 0.03 0.10
Uptime:	3 days, 6 hours, 35 seconds
IOStat Information:	avg-cpu:  %user   %nice %system %iowait  %steal   %idle
           3.05    0.66    2.25    1.14    0.00   92.90
Device:            tps   Blk_read/s   Blk_wrtn/s   Blk_read   Blk_wrtn
sda               6.66       273.77        78.39   76731762   21969916
dm-0             28.47       271.61        77.92   76126540   21839488
dm-1              0.12         0.53         0.43     149416     119320
ChkServd Version:	15.6
chkservd attempts to connect to in order to validate this service is functioning. If you have blocked connections with iptables or hosts.allow this failure may be a false positive. You should open the firewall to allow connection as root to or disable checks of this service in the Service Manager using the Configure monitor settings link below.


Staff member
Apr 11, 2011
Hello :)

Could you open a support ticket using the link in my signature so we can take a closer look if the previous post is not helpful? You can post the ticket number here so we can update this thread with the outcome.

Thank you.


Jan 24, 2015
cPanel Access Level
Root Administrator
Thanx guys, I ended up changing to ProFTP for the duration of the transfer from my old to new WHM servers and it's stopped the error messages :-/

Very odd, but I plan to switch back to PureFTP and if the problem returns I will come back to you guys!