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cPanel Service Stopped

Discussion in 'General Discussion' started by al_bozorgi, Feb 2, 2017.

  1. al_bozorgi

    al_bozorgi Member

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    i don't know why my cpanel/whm down maybe for bad update

    when i run "service cpanel restart" OS say :

    Code:
    Redirecting to /bin/systemctl restart  cpanel.service
    Job for cpanel.service failed because the control process exited with error code. See "systemctl status cpanel.service" and "journalctl -xe" for details.
    when i run "systemctl status cpanel.service" result is :

    Code:
       Loaded: loaded (/etc/systemd/system/cpanel.service; enabled; vendor preset: disabled)
       Active: failed (Result: exit-code) since Fri 2017-02-03 02:24:23 IRST; 58s ago
      Process: 3588 ExecStart=/usr/local/cpanel/scripts/restartsrv_cpsrvd --no-verbose --notconfigured-ok (code=exited, status=127)
    
    Feb 03 02:24:23 server.example.com systemd[1]: Starting cPanel services...
    Feb 03 02:24:23 server.example.com restartsrv_cpsrvd[3588]: /usr/local/cpanel/scripts/restartsrv_cpsrvd: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-...le or directory
    Feb 03 02:24:23 server.example.com systemd[1]: cpanel.service: control process exited, code=exited status=127
    Feb 03 02:24:23 server.example.com systemd[1]: Failed to start cPanel services.
    Feb 03 02:24:23 server.example.com systemd[1]: Unit cpanel.service entered failed state.
    Feb 03 02:24:23 server.example.com systemd[1]: cpanel.service failed.
    Hint: Some lines were ellipsized, use -l to show in full.
    then i think RPM package corrupt i rum "/usr/local/cpanel/scripts/check_cpanel_rpms --fix"

    but result is :

    Code:
    [2017-02-03 02:20:26 +0330] W Can't open file: Structure needs cleaning at /usr/local/cpanel/Cpanel/HttpRequest.pm line 412.
    [2017-02-03 02:20:26 +0330]   Downloading [URL]http://httpupdate.cpanel.net/RPM/11.62/centos/7/x86_64/rpm.sha512[/URL]
    [2017-02-03 02:20:26 +0330] W Can't open file: Structure needs cleaning at /usr/local/cpanel/Cpanel/HttpRequest.pm line 412.
    [2017-02-03 02:20:26 +0330]   Downloading [URL]http://httpupdate.cpanel.net/RPM/11.62/centos/7/x86_64/rpm.sha512[/URL]
    [2017-02-03 02:20:26 +0330] W Can't open file: Structure needs cleaning at /usr/local/cpanel/Cpanel/HttpRequest.pm line 412.
    [2017-02-03 02:20:26 +0330] ***** FATAL: No digest data for cpanel-perl-524-Moo-2.002004-1.cp1162.x86_64.rpm
    [2017-02-03 02:20:26 +0330]   The Administrator will be notified to review this output when this script completes
    No digest data for cpanel-perl-524-Moo-2.002004-1.cp1162.x86_64.rpm at /usr/local/cpanel/Cpanel/RPM/Versions/File.pm line 777.
    
    any one can help me to fix this ?
     
    #1 al_bozorgi, Feb 2, 2017
    Last edited by a moderator: Feb 2, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Does the issue persist after forcing a cPanel update via the "/scripts/upcp --force" command? If so, please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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