Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

cPanel Slow Login Time

Discussion in 'General Discussion' started by Zack Hable, Apr 16, 2015.

  1. Zack Hable

    Zack Hable Registered

    Joined:
    Apr 16, 2015
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    United States
    cPanel Access Level:
    Root Administrator
    Hello,
    I have seen that other user's have had this issue before, but didnt see an exact solution that fixed it for me. My server is running the latest cPanel install and takes some time to login on either panel/WHM. The server is located not far from my location and gets 100 Mbps + on speedtest along with low pings. I am just confused why it takes long to login (5 - 15 second area), other servers I have had worked flawlessly with cPanel.
     
    #1 Zack Hable, Apr 16, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Have you tried running a traceroute from your location to the server's IP address to see if the connection speed is slower at a particular location? Are there any special firewall rules enabled on this server?

    Thank you.
     
    #2 cPanelMichael, Apr 20, 2015
  3. Zack Hable

    Zack Hable Registered

    Joined:
    Apr 16, 2015
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    United States
    cPanel Access Level:
    Root Administrator
    There is nothing that I can see is wrong in the traceroute, I did a 100 pings and saw about 3% in packet loss. This is just a regular cPanel server, I haven't edited anything else. I can see now after logging in that the load is above 1 (weird as I only have a couple of development sites on here), is there anything to be worried about when whostmrg top is using 42% of cpu? My host said they are looking into the packet loss issue and I should hear back from them soon. Thank you
     
    #3 Zack Hable, Apr 21, 2015
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I don't see anything that would indicate an issue with cPanel/WHM based on the information you have provided. Let us know if you see any improvement after the packet loss issue is addressed.

    Thank you.
     
    #4 cPanelMichael, Apr 21, 2015
  5. Zack Hable

    Zack Hable Registered

    Joined:
    Apr 16, 2015
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    United States
    cPanel Access Level:
    Root Administrator
    packet loss fixed is helping a little bit, still see high cpu usage from whostmgr2 - top ./top after logging in. (40% area then slowly decreasing). I have a feeling that is just taking up extra cpu from my login process. I have 4 cpus clocked at 2.3 GHz not sure why that process is so intensive.
     
    #5 Zack Hable, Apr 21, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    You are welcome to open a support ticket using the link in my signature if you want us to verify there are no issues with the cPanel/WHM software itself. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #6 cPanelMichael, Apr 22, 2015
  7. Zack Hable

    Zack Hable Registered

    Joined:
    Apr 16, 2015
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    United States
    cPanel Access Level:
    Root Administrator
    Okay, thank you. Here is my ticket: 6413911
     
    #7 Zack Hable, Apr 22, 2015
    Last edited by a moderator: Apr 22, 2015
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    To update, there were no issues with cPane/WHM found, but our analysts installed a system snapshot script for you to help troubleshoot the cause of the slowness.

    Thank you.
     
    #8 cPanelMichael, Apr 23, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - cPanel Slow Login
  1. Guthrie Shriver

    Login to cPanel slow

    Guthrie Shriver, Jun 15, 2017, in forum: General Discussion
    Replies:
    2
    Views:
    308
    cPanelMichael
    Jun 16, 2017
  2. Senor

    SOLVED cPanel + Hyper-V = slow network ?

    Senor, Jan 23, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    807
    cPanelMichael
    Jan 26, 2017
  3. Antoniogg

    Busco experto en Linux y CPanel para solucionar problemas en VPS

    Antoniogg, Apr 19, 2018 at 1:38 PM, in forum: Discusión en Español
    Replies:
    10
    Views:
    79
    Antoniogg
    Apr 19, 2018 at 3:13 PM
  4. Miguel G

    cPanel plugin to show expiration date of domain?

    Miguel G, Apr 19, 2018 at 6:56 AM, in forum: Bind / DNS / Nameserver Issues
    Replies:
    1
    Views:
    32
    cPanelLauren
    Apr 19, 2018 at 11:22 AM
  5. kalexan

    Cannot enable cPanelid login

    kalexan, Apr 19, 2018 at 6:48 AM, in forum: General Discussion
    Replies:
    3
    Views:
    46
    cPanelLauren
    Apr 20, 2018 at 6:53 AM

Share This Page