cPanel Sorry Page when accessing sub domain

24x7server

Well-Known Member
Apr 17, 2013
1,911
96
78
India
cPanel Access Level
Root Administrator
Twitter
Hello :),

There is an issues with your domain DNS OR with the account IP. Please contact your hosting provider and ask them to check this. Might me your account is setup on different IP and due to that your are getting this page on your site.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello,

Check to ensure the subdomain resolves to the correct IP address. It's possible the DNS for the parent domain name is handled externally, meaning you need to setup the "A" record for the subdomain at that DNS host.

Thank you.