Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Cpanel SSL Installation Error

Discussion in 'General Discussion' started by Richard Colbert, Aug 7, 2016.

Tags:
  1. Richard Colbert

    Richard Colbert Registered

    Joined:
    Aug 7, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Robertsdale, AL
    cPanel Access Level:
    Website Owner
    So whenever I try and install an SSL certificate (from any source) I get the following error:

    Code:
    The user “system” does not exist.
    I have been trying for about 8 hours to install an SSL Certificate on my dedicated server and no luck. I have tried multiple Comodo Certs and a letsencrypt cert and still no success.
     
    #1 Richard Colbert, Aug 7, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    The error message suggests the domain name you are installing the certificate on is not associated with a valid cPanel account. Could you let us know how you are installing the certificate? Also, could you verify your server's hostname is not added directly to an existing account (e.g. if host.domain.tld is the hostname, make sure "host" isn't added as a subdomain on the "domain.tld" cPanel account).

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Aug 7, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Cpanel Installation Error
  1. dijucito

    Error con The installation process was unable to synchronize cPanel & WHM

    dijucito, Sep 21, 2018, in forum: Discusión en Español
    Replies:
    2
    Views:
    131
    cPanelLauren
    Sep 24, 2018
  2. rasanjanad

    cPanel Installation Error

    rasanjanad, Mar 12, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    334
    cPanelMichael
    Mar 13, 2018
  3. TheUKWeb

    cPanel installation error Centos 7

    TheUKWeb, Sep 1, 2017, in forum: General Discussion
    Replies:
    4
    Views:
    962
    cPanelMichael
    Sep 5, 2017
  4. alirazakhalid1986

    cPanel Installation Error

    alirazakhalid1986, Jun 11, 2017, in forum: General Discussion
    Replies:
    9
    Views:
    1,164
    cPanelMichael
    Jun 22, 2017
  5. Awtra

    cPanel error with installation

    Awtra, Apr 15, 2017, in forum: General Discussion
    Replies:
    5
    Views:
    725
    cPanelMichael
    Apr 17, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice