Cpanel SSL Installation Error

R

Richard Colbert

Registered
Aug 7, 2016
1
0
1
Robertsdale, AL
cPanel Access Level
Website Owner
So whenever I try and install an SSL certificate (from any source) I get the following error:

Code: 
The user “system” does not exist.
I have been trying for about 8 hours to install an SSL Certificate on my dedicated server and no luck. I have tried multiple Comodo Certs and a letsencrypt cert and still no success.
 
cPanelMichael

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

The error message suggests the domain name you are installing the certificate on is not associated with a valid cPanel account. Could you let us know how you are installing the certificate? Also, could you verify your server's hostname is not added directly to an existing account (e.g. if host.domain.tld is the hostname, make sure "host" isn't added as a subdomain on the "domain.tld" cPanel account).

Thank you.
 
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