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Cpanel SSL Installation Error

Discussion in 'General Discussion' started by Richard Colbert, Aug 7, 2016.

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  1. Richard Colbert

    Richard Colbert Registered

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    So whenever I try and install an SSL certificate (from any source) I get the following error:

    Code:
    The user “system” does not exist.
    I have been trying for about 8 hours to install an SSL Certificate on my dedicated server and no luck. I have tried multiple Comodo Certs and a letsencrypt cert and still no success.
     
    #1 Richard Colbert, Aug 7, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    The error message suggests the domain name you are installing the certificate on is not associated with a valid cPanel account. Could you let us know how you are installing the certificate? Also, could you verify your server's hostname is not added directly to an existing account (e.g. if host.domain.tld is the hostname, make sure "host" isn't added as a subdomain on the "domain.tld" cPanel account).

    Thank you.
     
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    #2 cPanelMichael, Aug 7, 2016
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