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Cpanel Stopped !!!

Discussion in 'General Discussion' started by Deker, Feb 15, 2011.

  1. Deker

    Deker Well-Known Member

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    Hello

    Today after checking my email, I found that a lot of emails received in my inbox such as:
    cpsrvd failed
    native ssl failed

    Also cpanel is stopped for unknown reason!
    I tried to restart it serveral times but I failed.

    What should I do? I'm realy confused and worry.
     
  2. Deker

    Deker Well-Known Member

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    any help ?
     
  3. cinusik

    cinusik Active Member

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    Same happened on one of my servers :( Ordered OS restore at SoftLayer, but fresh installation also dead :( cpanel not restarting, actually it says restarted [OK] but cant connect.
    Before restore there was some errors in cPanel error_log like:
    Code:
    /lib/libssl.so.6: undefined symbol: OPENSSL_init
    And also php was throwing internal server errors, in apache error log there was:
    Code:
    php: symbol lookup error: /lib/libssl.so.6: undefined symbol: OPENSSL_init
    I tried to reinstall openssl - yum reinstall openssl but it does not helped anyway.
    Something is really messed up :(
     
    #3 cinusik, Feb 15, 2011
    Last edited: Feb 15, 2011
  4. VIPsNET

    VIPsNET Active Member

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    our cPanel server also stopped working and is spitting errors on native ssl, cannot restart it. SoftLayer tech just installed fresh cPanel and the problem still exist. cPanel is not logging anything. PHP pages stopped working with the following error:

    php php: symbol lookup error: /lib/libssl.so.6: undefined symbol: OPENSSL_init

    SoftLayer techs are looking on this but so far no solution. We suspect cpanel upgrade broke something.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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  6. Deker

    Deker Well-Known Member

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    I fixed the issue myself
    just run this command via SSH:
    Code:
    /scripts/upcp --force
     
  7. VIPsNET

    VIPsNET Active Member

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    of course we tried /scripts/upcp --force

    as I wrote we just after 12 hours got new fresh server with Centos and new install of cPanel and it does not work either. It was installed by SoftLayer, they are checking on it right now.

    Do you guys know if cPanel support reply/check servers fast ?
     
  8. Cindu

    Cindu Well-Known Member

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    Hello,

    Ofcourse, support is good and fast! But depends on the queue!
     
  9. cinusik

    cinusik Active Member

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    Second OS restore and cpanel installation helped and fixed the problem. It looks like it was an issue specific to my server. Nothing to worry about.
     
  10. cPanelJared

    cPanelJared Technical Analyst
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    We work tickets that are submitted to our queue in the order they are submitted, oldest tickets first. Anyone is welcome to submit a complimentary ticket. If you need faster service, you may consider purchasing priority support. Priority tickets are worked first, before complimentary tickets. If you need even faster assistance, you may want to consider purchasing a phone support incident.

    More information about our support options is available here:

    Additional Support Options - cPanel Inc.

    We do recommend contacting us first for this type of problem, before reinstalling the operating system. Reinstalling the operating system and cPanel is a very drastic step, and if we are given the opportunity to log into the server and investigate via a ticket, we may find a relatively simple solution that takes much less time than reinstalling the OS and cPanel.
     
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