cPanel Store - cPanel DV SSL Certificate - approval process

[wim20178]

Hi,

I was wondering if each purchased certificate through the cPanel Store is approved manually. And between what hours we can expect this to be done.
I think that I would edit some language files to include this information as I sold a couple last Saturday.
But as of now they are still pending approval. Likely I'll keep the price at the bottom because of this and maintain a higher price for DV certs compared to sold DV certs through my regular website as these are issued in apx. 10 minutes.

 

[Infopro]

You might want to open a ticket to Customer Service and speak with them about this:
Support & Customer Service | cPanel, Inc.

 

[AaronN.]

@wim20178 Thank you for reaching out to us. I am a Product Owner with cPanel, working with one of the teams responsible for launching the certificates project. It is a new process, and we are currently working to refine the efficiency of how purchases are approved. Most of the purchases need manual approval, but there are a variety of cases in which manual approval is needed. Currently, those manual approvals are not done over the weekend. By any chance did you open a ticket with Customer Service?

Thanks,
Aaron

 

[wim20178]

Hello,

Yes I did opened a ticket and they were approved soon thereafter. Thank you.

 

[AaronN.]

@wim20178 I am glad we were able fill your order. Thank you for using cPanel.