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cPanel Store - cPanel DV SSL Certificate - approval process

Discussion in 'General Discussion' started by wim20178, May 9, 2016.

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  1. wim20178

    wim20178 Member

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    Hi,

    I was wondering if each purchased certificate through the cPanel Store is approved manually. And between what hours we can expect this to be done.
    I think that I would edit some language files to include this information as I sold a couple last Saturday.
    But as of now they are still pending approval. Likely I'll keep the price at the bottom because of this and maintain a higher price for DV certs compared to sold DV certs through my regular website as these are issued in apx. 10 minutes.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. cPAaronN

    cPAaronN cPanel Product Owner
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    @wim20178 Thank you for reaching out to us. I am a Product Owner with cPanel, working with one of the teams responsible for launching the certificates project. It is a new process, and we are currently working to refine the efficiency of how purchases are approved. Most of the purchases need manual approval, but there are a variety of cases in which manual approval is needed. Currently, those manual approvals are not done over the weekend. By any chance did you open a ticket with Customer Service?

    Thanks,
    Aaron
     
  4. wim20178

    wim20178 Member

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    Hello,

    Yes I did opened a ticket and they were approved soon thereafter. Thank you.
     
  5. cPAaronN

    cPAaronN cPanel Product Owner
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    @wim20178 I am glad we were able fill your order. Thank you for using cPanel.
     
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