SOLVED cPanel Store doesn't work

[clopezi]

Hi,

I' trying to buy a license on the cPanel store and it's not working, constantly "too many redirects" error o "product list cannot be retrieved".

I've opened a ticket yesterday and it's awaiting response. I've checked cPanel social media accounts and KB base and nothing about it.

It's me or there is a problem? I've tried with other computers and I've the same problem.

Thanks

 

[dahnutz]

Well, I have the same issue.
"I've opened a ticket yesterday and it's awaiting response." Good luck with that to you and to me, we will receive a reply in March.

 

[cPRex]

We're aware of the issues and our team is looking into this.

 

[cPRex]

The issue is resolved as of 11AM today - if you do see any other odd behavior please let me know as soon as you can!

 

[dahnutz]

cPanel store seems to work properly now.
However, this problem lasted for 2 days during which I, at least, managed to lose some customers. This problem unfortunately appeared between 2 invoicing cycles when a problem in the purchasing and licensing system is critical and should be treated with more responsibility.
I believe that transparency towards clients and between internal departments of cPanel should be much more emphasized.

 

[clopezi]

Hi,

It's solved now, thanks.

However, as @dahnutz said, the communication should be better, because if I don't ask about it, there's not any communication by the company, no status page, and I wasted many hours trying to make the purchase, thinking that it could be a problem with my browser, my cookie, my session...

I love cPanel for many years, but every year the price it's hiking and the customer service it's not improving, just the opposite. I submit a ticket to CloudLinux and I've answers in 5 minutes, I submit a ticket to cPanel and I've to wait to the next day. Please, take note of this feedback. Thanks!

Regards,

 

[cPRex]

We did eventually create a status page (it's already been resolved, so I can't link it here) but the feedback is definitely noted!

 

[jamesallsup]

This issue is not resolved!

Cannot request new trial licence when setting up new server.

Cannot even order a licence via the store (see attached).

 

[cPRex]

@jamesallsup - I reached out to our team and confirmed that there are some lingering issues with some orders as the databases may have been out of sync. If you can wait a bit, that is the best thing to do, or you can submit a ticket to [email protected] so our Customer Service team can check that for you.

 

[Asa IPGH]

@cPRex I'm experiencing the same issue today - infinite redirects trying to log in to cPanel Store / cPanel ID.
I've tried clearing cache an cookies and using an alternative browser.

Thanks in advance

 

[cPRex]

We did have an issue with the store earlier this morning, but that has since been resolved. You should be all set at this point!

 

[kennyr]

Hi @cPRex,

I'm experiencing the redirect loop again for the store login. I would like to submit a ticket.
Can you have a look? Thanks!

 

[cPRex]

@kennyr - there was a tweak earlier this morning that caused issues for some people. Everyone so far has been able to resolve it by clearing the cache.

 

[kennyr]

Thanks, indeed resolved after that now.

 

[cPRex]

I'm glad to hear it!