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cPanel store "Forbidden"

Discussion in 'Data Protection' started by Road-Runner_UK, May 10, 2008.

  1. Road-Runner_UK

    Road-Runner_UK Registered

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    I can't browse to https://www.cpanel.net/store/
    I just get "Forbidden" in firefox or "You are not authorized to view this page" in Internet Explorer.
    Both are 403 errors, but I dont get to enter any password.

    I get the same error from all variations:
    http://cpanel.net/store/
    http://www.cpanel.net/store/
    https://cpanel.net/store/
    https://www.cpanel.net/store/

    Any help greatly appreciated as I am trying to set up a temporary licence so I can restore cPanel data from backups of a dead server to a new one on a new IP
     
  2. nyjimbo

    nyjimbo Well-Known Member

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    Working fine here in firefox and IE.
     
  3. Road-Runner_UK

    Road-Runner_UK Registered

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    It's not the first time I've had this problem, last time I ha to get a friend to do it all from his PC.

    Odd thing is, I have no custom settings for security, cookies, certificates etc. and I have tried using FireFox on Ubuntu as well as FireFox on XP and IE6 on XP.

    This is the ONLY site I have had this problem with and in my humble opinion just another reason to add to the ever-growing list of reasons not to renew my licence.
     
  4. Road-Runner_UK

    Road-Runner_UK Registered

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    Not sure why this got moved to "new user" section, I have been paying hundreds of pounds every year since 2004 for cPanel.
     
  5. cPanelNick

    cPanelNick Administrator
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    Please open a ticket @ https://tickets.cpanel.net/submit/
     
  6. Road-Runner_UK

    Road-Runner_UK Registered

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    That's a lovely idea.

    However, my current server is DOWN. I only have access to the cPanel backup files from it.

    How would you suggest I raise a support ticket with *NO* access to my WHM machine?
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    By the link he's given you to do so.
     
  8. cPanel Scott

    cPanel Scott cPanel Systems Engineering Manager
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    Hi Road-Runner_UK,
    Can you please PM or email me your IP address. I'll look through the log files and figure out what's going on.

    Thanks,

    Scott
    scott [at] cpanel.net

    EDIT:

    Err, that's kinda vague. I mean the IP address of the workstation you are using to access www.cpanel.net/store. You can use a tool like www.whatismyip.com to find this information.

    Thanks!
     
    #8 cPanel Scott, May 10, 2008
    Last edited: May 10, 2008
  9. cPanel Scott

    cPanel Scott cPanel Systems Engineering Manager
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    Hi!
    I recently realized that I could retrieve your IP address through vBulletin. I've found the problem and I think it's fixed. Can you please try again.

    Thanks,

    Scott
     
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