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cPanel Support Access

Discussion in 'General Discussion' started by yakatz9, Oct 8, 2013.

  1. yakatz9

    yakatz9 Well-Known Member

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    I was trying out the Security Advisor and it told me to rerun EasyApache.
    EasyApache errored (passenger needs an update for Apache 2.4) and prompted me to create a support ticket.

    I gave cPanel support access to my server with an SSH key (since deauthorized) and I know they logged in because lfd sent me an email notification, but when I go to the bash history, there is nothing there that they did.

    Is it cPanel policy to not leave history? Does anyone else have experience with this?

    (I have since told bash not to ignore lines that start with a space char)
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Would you mind posting the ID for the ticket you opened here please, thanks.
     
  3. yakatz9

    yakatz9 Well-Known Member

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    Ticket #4364189
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Thank you for the update. I'll see about having someone get you a proper answer as soon as possible.
     
  5. Brian

    Brian Well-Known Member

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    Howdy,

    cPanel's ticket system uses a proprietary authentication system. Among other behaviors, it leaves per-ticket bash history on the system. You should see the bash history at a location such as (for your ticket):

    /root/.bash_history.cpanel_ticket.4364189

    This allows you to readily see exactly what was done by staff for a given ticket versus having to sort through your server's entire bash history.
     
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