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Cpanel Support Options? (modedit)

Discussion in 'General Discussion' started by First Faze, Feb 5, 2002.

  1. First Faze

    First Faze Well-Known Member

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    I\'ve been reading these boards for quite some time and I see a lot of conversation about the lack of support, the lack of pricing information. People wanting the ability to purchase the product for a one time fee, if Cpanel is going to be around for a long time... and I don\'t see a lot of answers to these questions... Maybe people missed them? Well here they are again and I think I\'d like to know this information as well as a lot of other people on this board.

    1) A lot of people are saying due to the fact that a lot of new control panels are coming out that Cpanel will stop development.. If Cpanel stops development will Cpanel stop working?

    2) Is it possible to purchase a lifetime license for a one time fee? And if so, who can we contact to get this information?

    3) A lot of the companies that are distributing Cpanel don\'t pick up the phones, and don\'t answer support requests properly.. In one thread I saw we were paying \"$99/MO.. Or whatever The Fee\" for the [b:227bf85371]Support[/b:227bf85371] and Upgrades. - A lot of people aren\'t getting much if any support.

    4) If I had \"Company A\" install Cpanel for me and I am currently paying them the monthly fee and do not like either their technical support / just want to change to a new provider - Can I? Can I just purchase a new license and Cpanel will just continue working like normal? Or does it have to be reinstalled? Etc.


    Don\'t get me wrong, I love Cpanel! And me personally, I\'m not getting the BEST support.. But that\'s when I try and figure it out myself or pay someone :( -- But I think I\'d be, as well as a lot of other people happier if these questions were answered.. at least to some extent.
     
  2. bdraco

    bdraco Guest

    [quote:3c7663b8de][i:3c7663b8de]Originally posted by First Faze[/i:3c7663b8de]
    I\'ve been reading these boards for quite some time and I see a lot of conversation about the lack of support, the lack of pricing information. People wanting the ability to purchase the product for a one time fee, if Cpanel is going to be around for a long time... and I don\'t see a lot of answers to these questions... Maybe people missed them? Well here they are again and I think I\'d like to know this information as well as a lot of other people on this board.

    1) A lot of people are saying due to the fact that a lot of new control panels are coming out that Cpanel will stop development.. If Cpanel stops development will Cpanel stop working?
    [/quote:3c7663b8de]
    I see just the reverse happening.. .. DarkORB has been around since 1998.. I don\'t think you need to worry about it going anywhere.

    [quote:3c7663b8de]
    2) Is it possible to purchase a lifetime license for a one time fee? And if so, who can we contact to get this information?
    [/quote:3c7663b8de]
    We do not offer licenses for a one time fee at this time.

    [quote:3c7663b8de]
    3) A lot of the companies that are distributing Cpanel don\'t pick up the phones, and don\'t answer support requests properly.. In one thread I saw we were paying \"$99/MO.. Or whatever The Fee\" for the [b:3c7663b8de]Support[/b:3c7663b8de] and Upgrades. - A lot of people aren\'t getting much if any support.
    [/quote:3c7663b8de]
    See answer to question 4.
    [quote:3c7663b8de]

    4) If I had \"Company A\" install Cpanel for me and I am currently paying them the monthly fee and do not like either their technical support / just want to change to a new provider - Can I? Can I just purchase a new license and Cpanel will just continue working like normal? Or does it have to be reinstalled? Etc.
    [/quote:3c7663b8de]
    As long as your bill is paid with your current distributor, you can switch and cpanel will continue to function.
    [quote:3c7663b8de]

    Don\'t get me wrong, I love Cpanel! And me personally, I\'m not getting the BEST support.. But that\'s when I try and figure it out myself or pay someone :( -- But I think I\'d be, as well as a lot of other people happier if these questions were answered.. at least to some extent. [/quote:3c7663b8de]
     
  3. bdraco

    bdraco Guest

    First Faze: You might want to look at this table to compare current distributors.

    http://web.cpanel.net/dist.html
     
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