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cpanel support system problem??

Discussion in 'General Discussion' started by nick_phost, Jan 4, 2007.

  1. nick_phost

    nick_phost Active Member

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    Um tring to send a "Ultra Priority Support!" ticket

    but i get an error on the 3rd setup(write the ticket step1,provide logins step2, send the ticket)

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, adam@cpanel.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Apache/1.3.37 Server at tickets.cpanel.net Port 443

    so let me when this is fixed so i can send a ticket.

    *also i tried a few time*
     
  2. nick_phost

    nick_phost Active Member

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    also i cant email you a ticket...

    THIS IS AN AUTOMATED MESSAGE.

    Your previous email has been rejected by our ticket processing system because it was not submitted over a secure channel and may contain private information.
    Please contact us by using online submission link at: https://tickets.cpanel.net/submit/
    We are very sorry for any inconvience this may cause, however we want to do everything to ensure the security of your information.
    Thank you for understanding.
    -cPanel Support Team
     
  3. chirpy

    chirpy Well-Known Member

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    Posting here won't help, unfortunately. If you get no joy with their online forms then you'll have to resort to phoning them.
     
  4. cPanelKyle

    cPanelKyle Technicial Analyst III/Migrations Specialist
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    If this is still occurring for you, feel free to send me a PM with your E-Mail Address and I'll escalate it to the proper department.
     
  5. nick_phost

    nick_phost Active Member

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    i was able to send a ticket.. the system didnt like something in the message.. so i failed. i guess the system does not like it when you post a log file...

    the problem is not really fixed but it still works.. so ill keep it that way untl it becomes a problem..
     
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